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plugs/think-plugs-ticket/src/controller/Ticket.php

@@ -42,7 +42,7 @@ class Ticket extends Controller
             $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
                 ->dateBetween(['create_at'])
                 ->equal(['status', 'type_id']);
-            $query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
+            $query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
         });
     }
 
@@ -650,4 +650,42 @@ class Ticket extends Controller
         TicketTicket::mk()->saveAll($sheetData);
         $this->success("成功");
     }
+
+    public function comment()
+    {
+        $data = $this->_vali([
+            'id.require'=>'请指定工单ID！',
+        ]);
+        $ticket = TicketTicket::query()->with(['user_shares'])->where('id', '=', $data['id'])->findOrEmpty();
+        if ($ticket->isEmpty()) {
+            $this->error('未找到工单信息');
+        }
+        if (!$ticket->user_shares || sizeof($ticket->user_shares) == 0) {
+            $this->error("该工单无需评论");
+        }
+        if ($this->request->isPost()) {
+            $adminInfo = $this->request->session('user');
+            $comment_data = $this->_vali([
+                'content.require'=>'请输入评论内容！',
+            ]);
+            TicketTicket::mk()->startTrans();
+            try {
+                foreach ($ticket->user_shares as $share) {
+                    $share->logs()->save([
+                        'op_name' => $adminInfo["username"],
+                        'content' => $comment_data['content'],
+                        'result' => "后台用户反馈",
+                    ]);
+                }
+                TicketTicket::mk()->commit();
+            } catch (\Exception $e) {
+                TicketTicket::mk()->rollback();
+                $this->error("保存失败");
+            }
+        } else {
+            $this->vo = $ticket;
+            $this->ticket = $ticket;
+            $this->fetch();
+        }
+    }
 }