回复用户

plugs/think-plugs-ticket/src/controller/Ticket.php

@@ -42,7 +42,7 @@ class Ticket extends Controller
             $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
                 ->dateBetween(['create_at'])
                 ->equal(['status', 'type_id']);
-            $query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
+            $query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
         });
     }
 
@@ -650,4 +650,42 @@ class Ticket extends Controller
         TicketTicket::mk()->saveAll($sheetData);
         $this->success("成功");
     }
+
+    public function comment()
+    {
+        $data = $this->_vali([
+            'id.require'=>'请指定工单ID！',
+        ]);
+        $ticket = TicketTicket::query()->with(['user_shares'])->where('id', '=', $data['id'])->findOrEmpty();
+        if ($ticket->isEmpty()) {
+            $this->error('未找到工单信息');
+        }
+        if (!$ticket->user_shares || sizeof($ticket->user_shares) == 0) {
+            $this->error("该工单无需评论");
+        }
+        if ($this->request->isPost()) {
+            $adminInfo = $this->request->session('user');
+            $comment_data = $this->_vali([
+                'content.require'=>'请输入评论内容！',
+            ]);
+            TicketTicket::mk()->startTrans();
+            try {
+                foreach ($ticket->user_shares as $share) {
+                    $share->logs()->save([
+                        'op_name' => $adminInfo["username"],
+                        'content' => $comment_data['content'],
+                        'result' => "后台用户反馈",
+                    ]);
+                }
+                TicketTicket::mk()->commit();
+            } catch (\Exception $e) {
+                TicketTicket::mk()->rollback();
+                $this->error("保存失败");
+            }
+        } else {
+            $this->vo = $ticket;
+            $this->ticket = $ticket;
+            $this->fetch();
+        }
+    }
 }

plugs/think-plugs-ticket/src/model/TicketTicket.php

@@ -93,6 +93,11 @@ class TicketTicket extends Model
         return $this->hasMany(TicketUserShare::class, 'linked_ticket_id');
     }
 
+    public function inspectionShares()
+    {
+        return $this->hasMany(TicketUserShare::class, 'linked_ticket_id');
+    }
+
     public function dept()
     {
         return $this->belongsTo(TicketDept::class, 'dept_id');

plugs/think-plugs-ticket/src/view/ticket/comment.html

@@ -0,0 +1,18 @@
+<form class="layui-form layui-card margin-top-10 padding-10" action="{:sysuri()}" data-auto="true" method="post" autocomplete="off" data-table-id="ticketTable">
+    <input class="layui-input layui-hide" type='hidden' value="{:input('get.id')}" name='id'>
+    <input class="layui-input layui-hide" type='hidden' value='{:systoken("comment")}' name='_token_'>
+    <div class="layui-form-item">
+        <label class="layui-form-label">回复内容</label>
+        <div class="layui-input-block">
+            <textarea data-textarea class="layui-textarea" name='content' required></textarea>
+            <div class="layui-word-aux">此回复对外可见，请认真回复。</div>
+        </div>
+    </div>
+    <div class="layui-form-item text-center">
+        <button class="layui-btn layui-btn-normal" type='submit'>保存数据</button>
+        <button class="layui-btn layui-btn-danger" type='button' data-confirm="确定要取消编辑吗？" data-close>取消编辑</button>
+    </div>
+</form>
+<script>
+</script>
+{include file="ticket/detail"}

plugs/think-plugs-ticket/src/view/ticket/index.html

@@ -26,6 +26,11 @@
     <!--{if auth("detail")}-->
     <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
     <!--{/if}-->
+    {{# if (d.user_shares && d.user_shares.length > 0) { }}
+    <!--{if auth("comment")}-->
+    <a data-modal="{:url('comment')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="反馈信息">反馈信息</a>
+    <!--{/if}-->
+    {{# } }}
     <!--{if auth("edit")}-->
     <a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
     <!--{/if}-->