diff --git a/plugs/think-plugs-ticket/src/controller/CommonReply.php b/plugs/think-plugs-ticket/src/controller/CommonReply.php
new file mode 100644
index 0000000..1720efc
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/controller/CommonReply.php
@@ -0,0 +1,97 @@
+<?php
+
+namespace plugin\ticket\controller;
+
+use plugin\ticket\model\TicketCommonReply;
+use think\admin\Controller;
+use think\admin\helper\QueryHelper;
+
+/**
+ * 常用回复管理
+ */
+class CommonReply extends Controller
+{
+    /**
+     * 常用回复列表
+     * @auth true
+     * @menu true
+     * @return void
+     * @throws \think\db\exception\DataNotFoundException
+     * @throws \think\db\exception\DbException
+     * @throws \think\db\exception\ModelNotFoundException
+     */
+    public function index()
+    {
+        $this->title = '常用回复列表';
+        TicketCommonReply::mQuery()->layTable(function () {
+        }, function (QueryHelper $query) {
+            $query->like(['title#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status']);
+            $query->append(['status_text']);
+        });
+    }
+
+    /**
+     * 添加常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function add()
+    {
+        $this->title = '添加常用回复';
+        TicketCommonReply::mForm('form');
+    }
+
+    /**
+     * 编辑常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function edit()
+    {
+        $this->title = '编辑常用回复';
+        TicketCommonReply::mForm('form');
+    }
+
+    /**
+     * 删除常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function remove()
+    {
+        TicketCommonReply::mDelete();
+    }
+
+    /**
+     * 启用常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function enable()
+    {
+        $this->_applyFormToken();
+        ['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
+        TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 1]);
+        $this->success('启用成功！');
+    }
+
+    /**
+     * 禁用常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function disable()
+    {
+        $this->_applyFormToken();
+        ['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
+        TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 0]);
+        $this->success('禁用成功！');
+    }
+}
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/controller/UserShare.php b/plugs/think-plugs-ticket/src/controller/UserShare.php
index 7283a6a..7487368 100644
--- a/plugs/think-plugs-ticket/src/controller/UserShare.php
+++ b/plugs/think-plugs-ticket/src/controller/UserShare.php
@@ -3,6 +3,7 @@
 namespace plugin\ticket\controller;
 
 use plugin\points_mall\service\UserPointService;
+use plugin\ticket\model\TicketCommonReply;
 use plugin\ticket\model\TicketTicket;
 use plugin\ticket\model\TicketType;
 use plugin\ticket\model\TicketUserShare;
@@ -59,6 +60,7 @@ class UserShare extends Controller
         }
         $this->type_list = TicketType::getList();
         $this->user_list = SystemUser::query()->select();
+        $this->common_reply_list = TicketCommonReply::query()->scope(['avail'])->select();
         $this->fetch('detail');
     }
 
@@ -75,6 +77,7 @@ class UserShare extends Controller
         if ($userShare->isEmpty()) $this->error('用户随手拍不存在！');
         if ($userShare->status !== 0) $this->error('用户随手拍已处理！');
         $ticket_id = null;
+        $result = "已形成工单交由专人处理";
         switch ($basic_data['_type']) {
             case 'new':
                 $data = $this->_vali([
@@ -112,6 +115,9 @@ class UserShare extends Controller
                 $ticket->source = $userShare;
                 $ticket->save();
                 break;
+            case 'skip':
+                $result = "已处理完毕";
+                break;
             default:
                 $this->error('参数错误');
         }
@@ -121,6 +127,12 @@ class UserShare extends Controller
         UserPointService::addUserPoint($userShare->user_id, $basic_data['point_aware'], '用户随手拍奖励积分');
         $userShare->status = 1;
         $userShare->save();
+        $adminInfo = $this->request->session('user');
+        $userShare->logs()->save([
+            'op_name' => $adminInfo["username"],
+            'content' => $basic_data['content'],
+            'result' => $result,
+        ]);
         $this->success('处理成功！');
     }
 }
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/model/TicketCommonReply.php b/plugs/think-plugs-ticket/src/model/TicketCommonReply.php
new file mode 100644
index 0000000..559a7ca
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/model/TicketCommonReply.php
@@ -0,0 +1,23 @@
+<?php
+
+namespace plugin\ticket\model;
+
+use think\admin\Model;
+
+class TicketCommonReply extends Model
+{
+    protected $table = 'ticket_common_reply';
+    protected $autoWriteTimestamp = true;
+    protected $createTime = 'create_at';
+    protected $updateTime = 'update_at';
+
+    public function getStatusTextAttr($value, $data)
+    {
+        return $data['status'] ? '启用' : '禁用';
+    }
+
+    public function scopeAvail($query)
+    {
+        return $query->where('status', '=', 1);
+    }
+}
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/model/TicketUserShare.php b/plugs/think-plugs-ticket/src/model/TicketUserShare.php
index a9c4284..198e17b 100644
--- a/plugs/think-plugs-ticket/src/model/TicketUserShare.php
+++ b/plugs/think-plugs-ticket/src/model/TicketUserShare.php
@@ -31,4 +31,9 @@ class TicketUserShare extends Model
     {
         return $this->belongsTo(TicketTicket::class, 'linked_ticket_id', 'id');
     }
+
+    public function logs()
+    {
+        return $this->hasMany(TicketUserShareLog::class, 'us_id', 'id');
+    }
 }
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/model/TicketUserShareLog.php b/plugs/think-plugs-ticket/src/model/TicketUserShareLog.php
new file mode 100644
index 0000000..4e232f7
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/model/TicketUserShareLog.php
@@ -0,0 +1,21 @@
+<?php
+
+namespace plugin\ticket\model;
+
+use think\admin\Model;
+
+class TicketUserShareLog extends Model
+{
+    protected $table = 'ticket_user_share_log';
+    protected $append = ['op_name_with_result'];
+
+    public function getOpNameWithResultAttr($value, $data)
+    {
+        return $data['op_name'] . ($data['result'] ? " - {$data['result']}" : '');
+    }
+
+    public function userShare()
+    {
+        return $this->belongsTo(TicketUserShare::class, 'us_id', 'id');
+    }
+}
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/view/common_reply/form.html b/plugs/think-plugs-ticket/src/view/common_reply/form.html
new file mode 100644
index 0000000..5e309a7
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/view/common_reply/form.html
@@ -0,0 +1,20 @@
+<form class="layui-form layui-card margin-top-10 padding-10" action="{:sysuri()}" data-auto="true" method="post" autocomplete="off">
+    <input class="layui-input layui-hide" type='hidden' value="{:input('get.id')}" name='id'>
+    <div class="layui-form-item">
+        <label class="layui-form-label">后台显示名称</label>
+        <div class="layui-input-block">
+            <input type="text" name="title" required class="layui-input" placeholder="请输入回复名称" value="{$vo.title|default=''}">
+        </div>
+    </div>
+    <div class="layui-form-item">
+        <label class="layui-form-label">回复内容</label>
+        <div class="layui-input-block">
+            <textarea name="content" required class="layui-textarea" placeholder="请输入回复内容">{$vo.content|default=''}</textarea>
+        </div>
+    </div>
+    <div class="layui-form-item">
+        <div class="layui-input-block">
+            <button class="layui-btn" lay-submit lay-filter="formSubmit">提交</button>
+        </div>
+    </div>
+</form>
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/view/common_reply/index.html b/plugs/think-plugs-ticket/src/view/common_reply/index.html
new file mode 100644
index 0000000..558038b
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/view/common_reply/index.html
@@ -0,0 +1,60 @@
+{extend name="table"}
+
+{block name="button"}
+<!--{if auth("add")}-->
+<a data-modal="{:url('add')}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="新增">新增</a>
+<!--{/if}-->
+{/block}
+
+{block name="content"}
+<div class="layui-row">
+    <div class="layui-col">
+        <div class="article_list think-bg-white">
+            {include file='common_reply/index_search'}
+            <table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="commonReplyTable" lay-filter="commonReplyTable"></table>
+        </div>
+    </div>
+</div>
+<script type="text/html" id="toolbar">
+    <!--{if auth("edit")}-->
+    <a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="编辑">编辑</a>
+    <!--{/if}-->
+    {{#  if(d.status == 0) { }}
+    <!--{if auth("enable")}-->
+    <a data-confirm="确定要启用此常用回复吗？" data-action="{:url('enable')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('enable')}" class="layui-btn layui-btn-xs layui-btn-normal" title="启用">启用</a>
+    <!--{/if}-->
+    <!--{if auth("remove")}-->
+    <a data-confirm="确定要删除此常用回复吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
+    <!--{/if}-->
+    {{# } else { }}
+    <!--{if auth("disable")}-->
+    <a data-confirm="确定要禁用此常用回复吗？" data-action="{:url('disable')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('disable')}" class="layui-btn layui-btn-xs layui-btn-warm" title="禁用">禁用</a>
+    <!--{/if}-->
+    {{# } }}
+</script>
+{/block}
+
+{block name='style'}
+<style>
+</style>
+{/block}
+
+{block name='script'}
+<script>
+    $(function () {
+        $('#commonReplyTable').layTable({
+            height: 'full-250',
+            toolbar: true,
+            sort: {field: 'create_at', type: 'desc'},
+            title: '常用回复列表',
+            cols: [[
+                {field:'create_at', title: '创建时间', width: 160, sort: true},
+                {field:'title', title:'回复名称', width:160},
+                {field:'content', title:'回复内容', minWidth:100},
+                {field:'status_text', title:'状态', width:100},
+                {align: 'center', toolbar: '#toolbar', title: '操作', width: 200}
+            ]]
+        });
+    });
+</script>
+{/block}
\ No newline at end of file
diff --git a/plugs/think-plugs-ticket/src/view/common_reply/index_search.html b/plugs/think-plugs-ticket/src/view/common_reply/index_search.html
new file mode 100644
index 0000000..ee3bcfc
--- /dev/null
+++ b/plugs/think-plugs-ticket/src/view/common_reply/index_search.html
@@ -0,0 +1,16 @@
+<fieldset>
+    <legend>条件搜索</legend>
+    <form class="layui-form layui-form-pane form-search" action="{:request()->url()}" onsubmit="return false" method="get" autocomplete="off">
+        <div class="layui-form-item layui-inline">
+            <label class="layui-form-label">显示名称</label>
+            <div class="layui-input-inline">
+                <input name="keyword" value="{:input('get.keyword')}" placeholder="请输入显示名称" class="layui-input">
+            </div>
+        </div>
+
+        <div class="layui-form-item layui-inline">
+            <button class="layui-btn layui-btn-primary" lay-submit lay-filter="searchData"><i class="layui-icon">&#xe615;</i> 搜 索</button>
+        </div>
+    </form>
+
+</fieldset>
diff --git a/plugs/think-plugs-ticket/src/view/user_share/detail.html b/plugs/think-plugs-ticket/src/view/user_share/detail.html
index c0133e9..a244333 100644
--- a/plugs/think-plugs-ticket/src/view/user_share/detail.html
+++ b/plugs/think-plugs-ticket/src/view/user_share/detail.html
@@ -1,7 +1,7 @@
 <div class="layui-tab layui-tab-brief">
     <ul class="layui-tab-title">
         <li class="layui-this">基本信息</li>
-        <li>关联工单</li>
+        <li>处置信息</li>
     </ul>
     <div class="layui-tab-content">
         <div class="layui-tab-item layui-show">
@@ -105,35 +105,60 @@
             {/if}
         </div>
         <div class="layui-tab-item">
-            {if $vo.linked_ticket_id}
-            <div class="layui-card">
-                <div class="layui-card-header">关联工单</div>
-                <div class="layui-card-body">
-                    <table class="layui-table">
-                        <tbody class="layui-table-body">
-                        <tr>
-                            <td style="width: 120px">工单编号</td>
-                            <td>{$vo.linked_ticket.id|default=""}</td>
-                        </tr>
-                        <tr>
-                            <td>工单类型</td>
-                            <td>{$vo.linked_ticket.type_name|default=""}</td>
-                        </tr>
-                        </tbody>
-                    </table>
+            {if $vo.status eq 1}
+                {if $vo.linked_ticket_id}
+                <div class="layui-card">
+                    <div class="layui-card-header">关联工单</div>
+                    <div class="layui-card-body">
+                        <table class="layui-table">
+                            <tbody class="layui-table-body">
+                            <tr>
+                                <td style="width: 120px">工单编号</td>
+                                <td>{$vo.linked_ticket.id|default=""}</td>
+                            </tr>
+                            <tr>
+                                <td>工单类型</td>
+                                <td>{$vo.linked_ticket.type_name|default=""}</td>
+                            </tr>
+                            <tr>
+                                <td>工单标题</td>
+                                <td>{$vo.linked_ticket.title|default=""}</td>
+                            </tr>
+                            <tr>
+                                <td>工单内容</td>
+                                <td>{$vo.linked_ticket.content|default=""}</td>
+                            </tr>
+                            </tbody>
+                        </table>
+                    </div>
                 </div>
-            </div>
+                {else}
+                <div class="layui-card">
+                    <div class="layui-card-header">直接回复</div>
+                    <div class="layui-card-body">
+                        <table class="layui-table">
+                            <tbody class="layui-table-body">
+                            <tr>
+                                <td style="width: 120px">回复内容</td>
+                                <td>{$vo.content|default=""}</td>
+                            </tr>
+                            </tbody>
+                        </table>
+                    </div>
+                </div>
+                {/if}
             {else}
             <div class="layui-card">
-                <div class="layui-card-header">关联工单</div>
+                <div class="layui-card-header">处置随手拍</div>
                 <div class="layui-card-body">
                     <form action="{:url('link')}" method="post" class="layui-form">
                         <input type="hidden" name="id" value="{$vo.id}">
                         <div class="layui-form-item">
-                            <label class="layui-form-label">工单类型</label>
+                            <label class="layui-form-label label-required">处置方式</label>
                             <div class="layui-input-block">
                                 <select name="_type" lay-verify="required" lay-filter="Type">
-                                    <option value="">请选择绑定方式</option>
+                                    <option value="">请选择处置方式</option>
+                                    <option value="skip">直接回复</option>
                                     <option value="new">新建工单</option>
                                     <option value="exist">已有工单</option>
                                 </select>
@@ -173,14 +198,20 @@
                             </div>
                         </div>
                         <div class="layui-form-item">
-                            <label class="layui-form-label">用户反馈</label>
+                            <label class="layui-form-label label-required">用户反馈</label>
                             <div class="layui-input-block">
+                                <select name="_common_reply" lay-filter="CommonReply">
+                                    <option value="">请选择常用回复</option>
+                                    {foreach $common_reply_list as $reply}
+                                    <option value="{$reply.content}">{$reply.title}</option>
+                                    {/foreach}
+                                </select>
                                 <textarea name="content" placeholder="请输入给用户反馈的内容" class="layui-textarea" lay-verify="required"></textarea>
                                 <div class="layui-form-mid layui-word-aux">给用户反馈的内容，会发送给用户，请谨慎填写</div>
                             </div>
                         </div>
                         <div class="layui-form-item">
-                            <label class="layui-form-label">积分奖励</label>
+                            <label class="layui-form-label label-required">积分奖励</label>
                             <div class="layui-input-block">
                                 <input value="0" name="point_aware" type="number" min="0" step="1" placeholder="请输入积分奖励" class="layui-input layui-input-number" lay-verify="required">
                             </div>
@@ -214,6 +245,9 @@
                                 break;
                         }
                     });
+                    form.on('select(CommonReply)', function (data) {
+                        $("textarea[name='content']").val(data.value)
+                    });
                     form.on('submit(submit)', function (data) {
                         const field = data.field
                         const _type = field._type