This commit is contained in:
2025-03-23 13:21:35 +08:00
parent b173667c49
commit b6ff9b1a6e
10 changed files with 863 additions and 345 deletions

View File

@ -93,7 +93,7 @@ class InspectionShare extends Controller
'lat' => $share->ticket_lat,
'lng' => $share->ticket_lng,
'imgs' => $share->imgs,
'status' => -1, // 先审核
'status' => 0, // 先审核
]);
$ticket->source = $share;
$ticket->save();

View File

@ -148,6 +148,15 @@ class Ticket extends Controller
}
}
/**
* 工单分配
* @auth true
* @menu true
* @return void
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\DbException
* @throws \think\db\exception\ModelNotFoundException
*/
public function move()
{
$this->title = "工单分配";
@ -170,19 +179,12 @@ class Ticket extends Controller
// 外部
$ticket->state = 2;
}
if ($ticket->fz_user_id) {
$staff = InspectionStaff::query()->find($ticket->fz_user_id);
$staff->messages()->save([
'title' => "您有新的工单待处理",
'content' => "您有新的工单待处理,请及时处理。",
]);
}
$ticket->status = 1;
$ticket->save();
$this->success('工单分配成功!');
} else {
$this->dept_list = TicketDept::query()->scope('avail')->select();
$this->user_list = InspectionStaff::query()->select();
$this->user_list = SystemUser::query()->select();
$this->fetch();
}
}

View File

@ -2,10 +2,18 @@
namespace plugin\ticket\controller;
use plugin\inspection\model\InspectionStaff;
use plugin\ticket\model\ApprovalInstance;
use plugin\ticket\model\ApprovalProcess;
use plugin\ticket\model\ApprovalStep;
use plugin\ticket\model\TicketReply;
use plugin\ticket\model\TicketTicket;
use plugin\ticket\model\TicketTicketInter;
use plugin\ticket\model\TicketType;
use think\admin\Controller;
use think\admin\helper\QueryHelper;
use think\admin\model\SystemUser;
use think\exception\HttpResponseException;
/**
* 内部工单管理
@ -32,23 +40,17 @@ class TicketInter extends Controller
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
$query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
});
}
public function my()
public function _form_filter(&$data)
{
$this->title = '我的工单';
$this->user_id = $this->request->session('user')['id'];
TicketTicketInter::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
$query->where(['current_admin_id' => $this->user_id]);
});
if ($this->request->isPost()) {
$data['user_id'] = 0;
}
ApprovalInstance::query()->where('oid', '=', $data['id'])->delete();
$data['status'] = -1;
}
/**
@ -61,8 +63,493 @@ class TicketInter extends Controller
{
$this->title = '工单详情';
['id' => $id] = $this->_vali(['id.require' => '请指定工单ID!']);
$this->vo = TicketTicketInter::mk()->with(['user', 'type', 'reply'])->append(['imgs_arr', 'status_text', 'type_name', 'last_reply'])->find($id);
$this->vo = TicketTicketInter::mk()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($id);
$this->ticket = $this->vo;
$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
$instance = ApprovalInstance::query()->with(['steps.approver', 'logs'])->where('process_id', '=', $process->id)->where('oid', '=', $id)->findOrEmpty();
$this->instance = $instance;
if ($instance->isEmpty()) {
$this->step_index = -1;
} else {
$this->step_index = $instance->current_step;
}
$this->fetch();
}
public function reply()
{
$this->title = '回复工单';
[
'ticket_id'=>$ticket_id,
'id'=>$id
] = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
'id.require'=>'请指定回复ID!'
]);
$this->vo = TicketTicket::mk()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($ticket_id);
TicketReply::mForm('reply');
}
public function _reply_form_filter(&$data)
{
if ($this->request->isPost()) {
$this->_applyFormToken();
$data['type'] = 1;
$adminInfo = $this->request->session('user');
$data['user_id'] = $adminInfo['id'];
$data['username'] = $adminInfo['nickname'];
$data['contact'] = $adminInfo['contact_phone'];
}
}
/**
* 审核页面
* @auth true
* @menu true
*/
public function approve()
{
$this->title = '审核流程';
[
'id'=>$id
] = $this->_vali([
'id.require'=>'请指定回复ID!'
]);
$this->vo = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($id);
$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
if ($process->isEmpty()) {
$this->error('未找到可用的审核流程');
}
$this->process = $process;
$instance = ApprovalInstance::query()->with(['steps', 'logs'])->where('process_id', '=', $process->id)->where('oid', '=', $id)->findOrEmpty();
$this->instance = $instance;
if ($instance->isEmpty()) {
$this->step_index = -1;
$this->current_step = $process->steps[0];
} else {
$this->step_index = $instance->current_step;
if (sizeof($instance->steps) <= ($instance->current_step + 1)) {
$this->current_step = ['approver_type' => 0];
} else {
$this->current_step = $instance->steps[$instance->current_step + 1];
}
}
$this->users = SystemUser::query()->field('id,username,nickname')->select();
$this->fetch();
}
/**
* @return void
* @throws \Exception
* 审核提交
* @auth true
* @menu true
*/
public function create_approval()
{
$data = $this->_vali([
'id.require'=>'请指定工单ID!',
'title.default'=>'工单审核',
'content.default'=>'',
]);
$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
if ($process->isEmpty()) {
$this->error('未找到可用的审核流程');
}
$adminInfo = $this->request->session('user');
ApprovalInstance::mk()->startTrans();
try {
$instance = ApprovalInstance::create([
'process_id' => $process->id,
'oid' => $data['id'],
'title' => $data['title'],
'content' => $data['content'],
'status' => 0,
'current_step' => 0,
'create_time' => date('Y-m-d H:i:s'),
'create_by' => $adminInfo['id'],
'create_name' => $adminInfo['username'],
]);
foreach ($process->steps as $index => $step) {
$approver_id = $step['approver_id'] ?? 0;
if ($index == 0) {
if ($step['approver_type'] == 3) {
$approve_data = $this->_vali([
'approver_id.require' => '请指定审核人!',
]);
$approver_id = $approve_data['approver_id'];
}
}
ApprovalStep::create([
'instance_id' => $instance->id,
'step_number' => $index,
'approver_type' => $step['approver_type'],
'approver_id' => $approver_id,
'status' => 0,
]);
}
ApprovalInstance::mk()->commit();
} catch (HttpResponseException $e) {
ApprovalInstance::mk()->rollback();
throw $e;
} catch (\Exception $e) {
ApprovalInstance::mk()->rollback();
// $this->error("创建失败");
throw $e;
}
$this->success('创建成功!');
}
public function view_process_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$process = ApprovalProcess::where('type', '=', 'HSSH')->order('id', 'asc')->findOrEmpty();
if ($process->isEmpty()) {
$this->error('未找到可用的审核流程');
}
$adminInfo = $this->request->session('user');
$ticket = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$instance_data = $this->_vali([
'title.default'=>'核验工单审核',
'content.default'=>'',
]);
ApprovalInstance::mk()->startTrans();
try {
$instance = ApprovalInstance::create([
'process_id' => $process->id,
'oid' => $ticket->id,
'title' => $instance_data['title'],
'content' => $instance_data['content'],
'status' => 0,
'current_step' => 0,
'create_time' => date('Y-m-d H:i:s'),
'create_by' => $adminInfo['id'],
'create_name' => $adminInfo['username'],
]);
foreach ($process->steps as $index => $step) {
$approver_id = $step['approver_id'] ?? 0;
if ($index == 0) {
if ($step['approver_type'] == 3) {
$approve_data = $this->_vali([
'approver_id.require' => '请指定审核人!',
]);
$approver_id = $approve_data['approver_id'];
}
}
ApprovalStep::create([
'instance_id' => $instance->id,
'step_number' => $index,
'approver_type' => $step['approver_type'],
'approver_id' => $approver_id,
'status' => 0,
]);
}
$ticket->view_pid = $instance->id;
$ticket->save();
ApprovalInstance::mk()->commit();
} catch (HttpResponseException $e) {
ApprovalInstance::mk()->rollback();
throw $e;
} catch (\Exception $e) {
ApprovalInstance::mk()->rollback();
$this->error("创建失败");
}
$this->success('创建成功!');
} else {
$this->vo = $ticket;
$this->process = $process;
$this->step_index = -1;
$this->current_step = $process->steps[0];
$this->users = SystemUser::query()->field('id,username,nickname')->select();
$this->fetch();
}
}
public function view_ticket_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$ticket = TicketTicket::query()->with(['view_process'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
$staffs = InspectionStaff::query()->field('id,name,phone')->select();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$adminInfo = $this->request->session('user');
$instance_data = $this->_vali([
'staff_id.require'=>'请指定维修人员!',
]);
$view = $ticket->views()->save([
'staff_id'=>$instance_data['staff_id'],
'status'=>0,
'create_by'=>$adminInfo['id'],
]);
$this->success('创建成功!', $view);
} else {
$this->vo = $ticket;
$this->staffs = $staffs;
$this->fetch();
}
}
public function repair_process_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$process = ApprovalProcess::where('type', '=', 'WXSH')->order('id', 'asc')->findOrEmpty();
if ($process->isEmpty()) {
$this->error('未找到可用的审核流程');
}
$adminInfo = $this->request->session('user');
$ticket = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$instance_data = $this->_vali([
'title.default'=>'核验工单审核',
'content.default'=>'',
]);
ApprovalInstance::mk()->startTrans();
try {
$instance = ApprovalInstance::create([
'process_id' => $process->id,
'oid' => $ticket->id,
'title' => $instance_data['title'],
'content' => $instance_data['content'],
'status' => 0,
'current_step' => 0,
'create_time' => date('Y-m-d H:i:s'),
'create_by' => $adminInfo['id'],
'create_name' => $adminInfo['username'],
]);
foreach ($process->steps as $index => $step) {
$approver_id = $step['approver_id'] ?? 0;
if ($index == 0) {
if ($step['approver_type'] == 3) {
$approve_data = $this->_vali([
'approver_id.require' => '请指定审核人!',
]);
$approver_id = $approve_data['approver_id'];
}
}
ApprovalStep::create([
'instance_id' => $instance->id,
'step_number' => $index,
'approver_type' => $step['approver_type'],
'approver_id' => $approver_id,
'status' => 0,
]);
}
$ticket->repair_pid = $instance->id;
$ticket->save();
ApprovalInstance::mk()->commit();
} catch (HttpResponseException $e) {
ApprovalInstance::mk()->rollback();
throw $e;
} catch (\Exception $e) {
ApprovalInstance::mk()->rollback();
$this->error("创建失败");
}
$this->success('创建成功!');
} else {
$this->vo = $ticket;
$this->process = $process;
$this->step_index = -1;
$this->current_step = $process->steps[0];
$this->users = SystemUser::query()->field('id,username,nickname')->select();
$this->fetch();
}
}
public function repair_ticket_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$ticket = TicketTicket::query()->with(['repair_process'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
$staffs = InspectionStaff::query()->field('id,name,phone')->select();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$adminInfo = $this->request->session('user');
$instance_data = $this->_vali([
'staff_id.require'=>'请指定维修人员!',
]);
$view = $ticket->repairs()->save([
'staff_id'=>$instance_data['staff_id'],
'status'=>0,
'create_by'=>$adminInfo['id'],
]);
$this->success('创建成功!', $view);
} else {
$this->vo = $ticket;
$this->staffs = $staffs;
$this->fetch();
}
}
public function verify_process_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$process = ApprovalProcess::where('type', '=', 'YSSH')->order('id', 'asc')->findOrEmpty();
if ($process->isEmpty()) {
$this->error('未找到可用的审核流程');
}
$adminInfo = $this->request->session('user');
$ticket = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$instance_data = $this->_vali([
'title.default'=>'核验工单审核',
'content.default'=>'',
]);
ApprovalInstance::mk()->startTrans();
try {
$instance = ApprovalInstance::create([
'process_id' => $process->id,
'oid' => $ticket->id,
'title' => $instance_data['title'],
'content' => $instance_data['content'],
'status' => 0,
'current_step' => 0,
'create_time' => date('Y-m-d H:i:s'),
'create_by' => $adminInfo['id'],
'create_name' => $adminInfo['username'],
]);
foreach ($process->steps as $index => $step) {
$approver_id = $step['approver_id'] ?? 0;
if ($index == 0) {
if ($step['approver_type'] == 3) {
$approve_data = $this->_vali([
'approver_id.require' => '请指定审核人!',
]);
$approver_id = $approve_data['approver_id'];
}
}
ApprovalStep::create([
'instance_id' => $instance->id,
'step_number' => $index,
'approver_type' => $step['approver_type'],
'approver_id' => $approver_id,
'status' => 0,
]);
}
$ticket->verify_pid = $instance->id;
$ticket->save();
ApprovalInstance::mk()->commit();
} catch (HttpResponseException $e) {
ApprovalInstance::mk()->rollback();
throw $e;
} catch (\Exception $e) {
ApprovalInstance::mk()->rollback();
$this->error("创建失败");
}
$this->success('创建成功!');
} else {
$this->vo = $ticket;
$this->process = $process;
$this->step_index = -1;
$this->current_step = $process->steps[0];
$this->users = SystemUser::query()->field('id,username,nickname')->select();
$this->fetch();
}
}
public function verify_ticket_create()
{
$data = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
]);
$ticket = TicketTicket::query()->with(['repair_process'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
$staffs = InspectionStaff::query()->field('id,name,phone')->select();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if ($this->request->isPost()) {
$adminInfo = $this->request->session('user');
$instance_data = $this->_vali([
'staff_id.require'=>'请指定维修人员!',
]);
$view = $ticket->verifys()->save([
'staff_id'=>$instance_data['staff_id'],
'status'=>0,
'create_by'=>$adminInfo['id'],
]);
$this->success('创建成功!', $view);
} else {
$this->vo = $ticket;
$this->staffs = $staffs;
$this->fetch();
}
}
public function my() {
$this->title = '待我审核';
$this->type_list = TicketType::getList();
$this->user_id = $this->request->session('user')['id'];
TicketTicket::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->whereIn("id", ApprovalStep::query()->where(['approver_id' => $this->user_id, 'status' => 0, 'approver_type' => 1, 'instance.status' => 0])->field("oid")->select())
->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with('approval');
});
}
public function comment()
{
$data = $this->_vali([
'id.require'=>'请指定工单ID!',
]);
$ticket = TicketTicketInter::query()->with(['user_shares'])->where('id', '=', $data['id'])->findOrEmpty();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if (!$ticket->user_shares || sizeof($ticket->user_shares) == 0) {
$this->error("该工单无需评论");
}
if ($this->request->isPost()) {
$adminInfo = $this->request->session('user');
$comment_data = $this->_vali([
'content.require'=>'请输入评论内容!',
]);
TicketTicket::mk()->startTrans();
try {
foreach ($ticket->user_shares as $share) {
$share->logs()->save([
'op_name' => $adminInfo["username"],
'content' => $comment_data['content'],
'result' => "后台用户反馈",
]);
}
TicketTicket::mk()->commit();
} catch (\Exception $e) {
TicketTicket::mk()->rollback();
$this->error("保存失败");
}
} else {
$this->vo = $ticket;
$this->ticket = $ticket;
$this->fetch();
}
}
}

View File

@ -2,11 +2,19 @@
namespace plugin\ticket\controller;
use PhpOffice\PhpSpreadsheet\IOFactory;
use plugin\inspection\model\InspectionStaff;
use plugin\ticket\model\ApprovalInstance;
use plugin\ticket\model\ApprovalProcess;
use plugin\ticket\model\ApprovalStep;
use plugin\ticket\model\TicketReply;
use plugin\ticket\model\TicketTicket;
use plugin\ticket\model\TicketTicketOuter;
use plugin\ticket\model\TicketType;
use think\admin\Controller;
use think\admin\helper\QueryHelper;
use think\admin\model\SystemUser;
use think\exception\HttpResponseException;
/**
* 外部工单管理
@ -33,22 +41,7 @@ class TicketOuter extends Controller
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name', 'last_reply']);
});
}
public function my()
{
$this->title = '我的工单';
$this->user_id = $this->request->session('user')['id'];
TicketTicketOuter::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
$query->where(['current_admin_id' => $this->user_id]);
$query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
});
}
@ -62,7 +55,148 @@ class TicketOuter extends Controller
{
$this->title = '工单详情';
['id' => $id] = $this->_vali(['id.require' => '请指定工单ID!']);
$this->vo = TicketTicketOuter::mk()->with(['user', 'type', 'reply'])->append(['imgs_arr', 'status_text', 'type_name', 'last_reply'])->find($id);
$this->vo = TicketTicketOuter::mk()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($id);
$this->ticket = $this->vo;
$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
$instance = ApprovalInstance::query()->with(['steps.approver', 'logs'])->where('process_id', '=', $process->id)->where('oid', '=', $id)->findOrEmpty();
$this->instance = $instance;
if ($instance->isEmpty()) {
$this->step_index = -1;
} else {
$this->step_index = $instance->current_step;
}
$this->fetch();
}
public function reply()
{
$this->title = '回复工单';
[
'ticket_id'=>$ticket_id,
'id'=>$id
] = $this->_vali([
'ticket_id.require'=>'请指定工单ID!',
'id.require'=>'请指定回复ID!'
]);
$this->vo = TicketTicket::mk()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($ticket_id);
TicketReply::mForm('reply');
}
public function _reply_form_filter(&$data)
{
if ($this->request->isPost()) {
$this->_applyFormToken();
$data['type'] = 1;
$adminInfo = $this->request->session('user');
$data['user_id'] = $adminInfo['id'];
$data['username'] = $adminInfo['nickname'];
$data['contact'] = $adminInfo['contact_phone'];
}
}
public function my() {
$this->title = '待我审核';
$this->type_list = TicketType::getList();
$this->user_id = $this->request->session('user')['id'];
TicketTicket::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->whereIn("id", ApprovalStep::query()->where(['approver_id' => $this->user_id, 'status' => 0, 'approver_type' => 1, 'instance.status' => 0])->field("oid")->select())
->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with('approval');
});
}
/**
* @return void
* @auth true
*/
public function import() {
$file = $this->app->request->post('file');
if (!$file) {
// 创建一个临时Excel模板用于下载
$this->redirect('/static/excel/ticket_import_template.xlsx');
};
$file = '.' . str_replace($this->app->request->domain(), '', $file);
//表格字段对应
$fields = [
'A' => 'title',
'B' => 'type_id',
'C' => 'content',
'D' => 'contact_name',
'E' => 'contact_phone',
'F' => 'contact_address',
'G' => 'ticket_address',
];
//加载文件
$spreadsheet = IOFactory::load($file);
$sheet = $spreadsheet->getActiveSheet(); // 获取表格
$highestRow = $sheet->getHighestRow(); // 取得总行数
$sheetData = [];
for ($row = 2; $row <= $highestRow; $row++) { // $row表示从第几行开始读取
foreach ($fields as $cell => $field) {
$value = $sheet->getCell($cell . $row)->getValue();
$value = trim($value);
$sheetData[$row][$field] = $value;
}
}
$sheetData = array_values($sheetData);
foreach ($sheetData as $key => $value) {
if (!empty($value['type_id'])) {
$type = TicketType::query()->where(['id' => $value['type_id']])->find();
if (empty($type)) {
$this->error('工单类型【'.$value['type_id'].'】不存在');
} else {
$sheetData[$key]['type_id'] = $type['id'];
}
}
$sheetData[$key]['create_at'] = date('Y-m-d H:i:s');
$sheetData[$key]['user_id'] = $this->request->session('user')['id'];
$sheetData[$key]['status'] = 0;
}
TicketTicket::mk()->saveAll($sheetData);
$this->success("成功");
}
public function comment()
{
$data = $this->_vali([
'id.require'=>'请指定工单ID!',
]);
$ticket = TicketTicket::query()->with(['user_shares'])->where('id', '=', $data['id'])->findOrEmpty();
if ($ticket->isEmpty()) {
$this->error('未找到工单信息');
}
if (!$ticket->user_shares || sizeof($ticket->user_shares) == 0) {
$this->error("该工单无需评论");
}
if ($this->request->isPost()) {
$adminInfo = $this->request->session('user');
$comment_data = $this->_vali([
'content.require'=>'请输入评论内容!',
]);
TicketTicket::mk()->startTrans();
try {
foreach ($ticket->user_shares as $share) {
$share->logs()->save([
'op_name' => $adminInfo["username"],
'content' => $comment_data['content'],
'result' => "后台用户反馈",
]);
}
TicketTicket::mk()->commit();
} catch (\Exception $e) {
TicketTicket::mk()->rollback();
$this->error("保存失败");
}
} else {
$this->vo = $ticket;
$this->ticket = $ticket;
$this->fetch();
}
}
}

View File

@ -97,7 +97,7 @@ class UserShare extends Controller
'lat' => $share->ticket_lat,
'lng' => $share->ticket_lng,
'imgs' => $share->imgs,
'status' => -1,
'status' => 0,
]);
$ticket->source = $share;
$ticket->save();

View File

@ -6,88 +6,4 @@ class TicketTicketInter extends TicketTicket
{
protected $globalScope = ['inter'];
protected $table = 'ticket_ticket';
public function type()
{
return $this->belongsTo(TicketType::class, 'type_id');
}
public function user()
{
return $this->morphTo('user');
}
public function reply()
{
return $this->hasMany(TicketReply::class, 'ticket_id')->order("create_at", 'asc');
}
public function getImgsArrAttr($value, $data)
{
if (!empty($data['imgs'])) {
return str2arr($data['imgs'] ?: '', '|');
} else {
return [];
}
}
public function getLastReplyAttr($value, $data)
{
return $this->reply()->order('create_at', 'desc')->find();
}
public function getSourceTypeNameAttr($value, $data)
{
if (!empty($this->getSourceTypeList()[$data['source_type']])) {
return $this->getSourceTypeList()[$data['source_type']];
} else {
return '未知';
}
}
public function getSourceTypeList()
{
return [
0 => '其他',
1 => '用户随手拍',
2 => '工单',
];
}
public function getTypeNameAttr($value, $data)
{
$type = $this->type()->find();
if (!empty($type)) {
return $type['name'];
} else {
return '未知';
}
}
public function getStatusTextAttr($value, $data)
{
if (!empty($this->getStatusList()[$data['status']])) {
return $this->getStatusList()[$data['status']];
} else {
return '未知';
}
}
private function getStatusList()
{
return [
-1 => '已关闭',
0 => '待处理',
1 => '已作处理',
];
}
public function scopeAvail($query)
{
return $query->where('status', '>=', '0');
}
public function userShares()
{
return $this->hasMany(TicketUserShare::class, 'linked_ticket_id');
}
}

View File

@ -6,88 +6,4 @@ class TicketTicketOuter extends TicketTicket
{
protected $globalScope = ['outer'];
protected $table = 'ticket_ticket';
public function type()
{
return $this->belongsTo(TicketType::class, 'type_id');
}
public function user()
{
return $this->morphTo('user');
}
public function reply()
{
return $this->hasMany(TicketReply::class, 'ticket_id')->order("create_at", 'asc');
}
public function getImgsArrAttr($value, $data)
{
if (!empty($data['imgs'])) {
return str2arr($data['imgs'] ?: '', '|');
} else {
return [];
}
}
public function getLastReplyAttr($value, $data)
{
return $this->reply()->order('create_at', 'desc')->find();
}
public function getSourceTypeNameAttr($value, $data)
{
if (!empty($this->getSourceTypeList()[$data['source_type']])) {
return $this->getSourceTypeList()[$data['source_type']];
} else {
return '未知';
}
}
public function getSourceTypeList()
{
return [
0 => '其他',
1 => '用户随手拍',
2 => '工单',
];
}
public function getTypeNameAttr($value, $data)
{
$type = $this->type()->find();
if (!empty($type)) {
return $type['name'];
} else {
return '未知';
}
}
public function getStatusTextAttr($value, $data)
{
if (!empty($this->getStatusList()[$data['status']])) {
return $this->getStatusList()[$data['status']];
} else {
return '未知';
}
}
private function getStatusList()
{
return [
-1 => '已关闭',
0 => '待处理',
1 => '已作处理',
];
}
public function scopeAvail($query)
{
return $query->where('status', '>=', '0');
}
public function userShares()
{
return $this->hasMany(TicketUserShare::class, 'linked_ticket_id');
}
}

View File

@ -71,107 +71,19 @@
return '';
}
}},
{field: 'view', title:'核验情况', width: 100, minWidth:100, templet:function(item){
if (item.views && item.views.length > 0) {
// 已有核验工单
const view = item.views[item.views.length - 1];
if (view.status == 1) {
if (view.is_error == 1) {
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="查看核验工单" title="查看核验工单">存在异常</a>`;
{field:'status', title:'状态', width:80, templet:function(item){
if (item.status === 0) {
/** {if auth("move")} */
return `<a data-modal="{:url('move')}?id=${ item.id }" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="分配">分配</a>`
/** {else} */
return `<span style="color: red">待分配</span>`
/** {/if} */
} else {
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看核验工单" title="查看核验工单">不存在异常</a>`;
}
if (item.state === 2) {
return `<span style="color: green">外部工单</span>`
} else {
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" data-title="查看核验工单" title="查看核验工单">查看工单</a>`;
return `<span style="color: green">内部工单</span>`
}
} else if (item.view_pid) {
// 已有核验流程
if (item.view_process.status === 0) {
return `正在审核`
} else if (item.view_process.status === 1) {
return `<a data-modal="{:url('view_ticket_create')}?ticket_id=${item.id}" data-height="80%" data-width="40%" class="layui-btn layui-btn-xs layui-btn-active" title="创建核验工单">创建核验工单</a>`;
} else if (item.view_process.status === 2) {
return `<a data-modal="{:url('view_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="提请核验" title="提请核验">已驳回</a>`;
} else if (item.view_process.status === -1) {
return `已取消`
}
} else {
return `<a data-modal="{:url('view_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请核验">提请核验</a>`;
}
}},
{field: 'repair', title:'维修情况', width: 100, minWidth:100, templet:function(item){
if (item.source_type === 1) {
// 用户随手拍
if (!item.views || item.views.length === 0) {
// 还没有核验流程
return `请先核验`
}
if (item.views[item.views.length - 1].status !== 1) {
return `请先完成核验`
}
}
if (item.repairs && item.repairs.length > 0) {
// 已有维修工单
const repair = item.repairs[item.repairs.length - 1];
if (repair.status == 1) {
return `<a data-modal="{:url('repair/detail')}?id=${repair.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看维修工单" title="查看维修工单">维修完毕</a>`;
} else {
return `<a data-modal="{:url('repair/detail')}?id=${repair.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" data-title="查看维修工单" title="查看维修工单">查看工单</a>`;
}
} else if (item.repair_pid) {
// 已有维修流程
if (item.repair_process.status === 0) {
return `正在审核`
} else if (item.repair_process.status === 1) {
return `<a data-modal="{:url('repair_ticket_create')}?ticket_id=${item.id}" data-height="80%" data-width="40%" class="layui-btn layui-btn-xs layui-btn-active" title="创建维修工单">创建维修工单</a>`;
} else if (item.repair_process.status === 2) {
return `<a data-modal="{:url('repair_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="提请维修" title="提请维修">已驳回</a>`;
} else if (item.repair_process.status === -1) {
return `已取消`
}
} else {
return `<a data-modal="{:url('repair_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请维修">提请维修</a>`;
}
}},
{field: 'verify', title:'验收情况', width: 100, minWidth:100, templet:function(item){
if (item.source_type === 1) {
// 用户随手拍
if (!item.views || item.views.length === 0) {
// 还没有核验流程
return `请先核验`
}
if (item.views[item.views.length - 1].status !== 1) {
return `请先完成核验`
}
}
if (!item.repairs || item.repairs.length === 0) {
// 还没有维修流程
return `请先维修`
}
if (item.repairs[item.repairs.length - 1].status !== 1) {
return `请先完成维修`
}
if (item.verifys && item.verifys.length > 0) {
// 已有验收工单
const verify = item.verifys[item.verifys.length - 1];
if (verify.status == 1) {
return `<a data-modal="{:url('verify/detail')}?id=${verify.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看验收工单" title="查看验收工单">验收完毕</a>`;
} else {
return `<a data-modal="{:url('verify/detail')}?id=${verify.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看验收工单" title="查看验收工单">查看工单</a>`;
}
} else if (item.verify_pid) {
// 已有验收流程
if (item.verify_process.status === 0) {
return `正在审核`
} else if (item.verify_process.status === 1) {
return `<a data-modal="{:url('verify_ticket_create')}?ticket_id=${item.id}" data-height="80%" data-width="40%" class="layui-btn layui-btn-xs layui-btn-active" title="创建验收工单">创建验收工单</a>`;
} else if (item.verify_process.status === 2) {
return `<a data-modal="{:url('verify_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="提请验收" title="提请验收">已驳回</a>`;
} else if (item.verify_process.status === -1) {
return `已取消`
}
} else {
return `<a data-modal="{:url('verify_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请验收">提请验收</a>`;
}
}},
{fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}

View File

@ -1,6 +1,14 @@
{extend name="table"}
{block name="button"}
<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-open='{:url("my")}' data-title="我审核的">我审核的</button>
<!--{if auth("add")}-->
<button type="button" class="layui-btn layui-btn-sm" data-modal='{:url("add")}' data-title="添加工单">添加工单</button>
<!--{/if}-->
<!--{if auth("import")}-->
<a class="layui-btn layui-btn-sm layui-btn-active" target="_blank" href="/static/ticket_import_template.xlsx">下载导入模板</a>
<button class='layui-btn layui-btn-sm layui-btn-success' data-file data-type="xlsx,xls" data-uptype='local' data-field="ticket_excel">导入工单</button>
<!--{/if}-->
{/block}
{block name="content"}
@ -8,7 +16,7 @@
<div class="layui-row">
<div class="layui-col">
<div class="article_list think-bg-white">
{include file='ticket_inter/index_search'}
{include file='ticket/index_search'}
<table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
</div>
</div>
@ -18,8 +26,13 @@
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要永久删除此工单吗?" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
{{# if (d.user_shares && d.user_shares.length > 0) { }}
<!--{if auth("comment")}-->
<a data-modal="{:url('comment')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="反馈信息">反馈信息</a>
<!--{/if}-->
{{# } }}
<!--{if auth("edit")}-->
<a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
<!--{/if}-->
</script>
{/block}
@ -41,7 +54,7 @@
{field:'create_at', title: '工单创建时间', width: 160, sort: true},
{field:'source_type_name', title:'工单来源', width:120},
{field:'type_name', title:'工单类型', width:160},
{field:'content', title:'工单内容', minWidth:100},
{field:'content', title:'工单内容', minWidth:120},
{field:'ticket_address', title:'工单地址', width:200, templet:function(item){
if (item.ticket_address) {
return `${item.ticket_region} ${item.ticket_address}`;
@ -58,20 +71,133 @@
return '';
}
}},
{field:'status', title:'状态', width:80, templet:function(item){
if(item.status == 0){
return '<span style="color:red;">正在处理</span>';
}else if(item.status == 1){
return '<span style="color:green;">已处理</span>';
{field: 'view', title:'核验情况', width: 100, minWidth:100, templet:function(item){
if (item.state === 2) {
return `外部工单`
}
if (item.views && item.views.length > 0) {
// 已有核验工单
const view = item.views[item.views.length - 1];
if (view.status == 1) {
if (view.is_error == 1) {
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="查看核验工单" title="查看核验工单">存在异常</a>`;
} else {
return '<span style="color:gray;">已关闭</span>';
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看核验工单" title="查看核验工单">不存在异常</a>`;
}
} else {
return `<a data-modal="{:url('view/detail')}?id=${view.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" data-title="查看核验工单" title="查看核验工单">查看工单</a>`;
}
} else {
return `<a data-modal="{:url('view_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请核验">创建核验工单</a>`;
}
}},
{field: 'repair', title:'维修情况', width: 100, minWidth:100, templet:function(item){
if (item.state === 2) {
return `外部工单`
}
if (item.source_type === 1) {
// 用户随手拍
if (!item.views || item.views.length === 0) {
// 还没有核验流程
return `请先核验`
}
if (item.views[item.views.length - 1].status !== 1) {
return `请先完成核验`
}
}
if (item.repairs && item.repairs.length > 0) {
// 已有维修工单
const repair = item.repairs[item.repairs.length - 1];
if (repair.status == 1) {
return `<a data-modal="{:url('repair/detail')}?id=${repair.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看维修工单" title="查看维修工单">维修完毕</a>`;
} else {
return `<a data-modal="{:url('repair/detail')}?id=${repair.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" data-title="查看维修工单" title="查看维修工单">查看工单</a>`;
}
} else if (item.repair_pid) {
// 已有维修流程
if (item.repair_process.status === 0) {
return `正在审核`
} else if (item.repair_process.status === 1) {
return `<a data-modal="{:url('repair_ticket_create')}?ticket_id=${item.id}" data-height="80%" data-width="40%" class="layui-btn layui-btn-xs layui-btn-active" title="创建维修工单">创建维修工单</a>`;
} else if (item.repair_process.status === 2) {
return `<a data-modal="{:url('repair_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="提请维修" title="提请维修">已驳回</a>`;
} else if (item.repair_process.status === -1) {
return `已取消`
}
} else {
return `<a data-modal="{:url('repair_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请维修">提请维修</a>`;
}
}},
{field: 'verify', title:'验收情况', width: 100, minWidth:100, templet:function(item){
if (item.state === 2) {
return `外部工单`
}
if (item.source_type === 1) {
// 用户随手拍
if (!item.views || item.views.length === 0) {
// 还没有核验流程
return `请先核验`
}
if (item.views[item.views.length - 1].status !== 1) {
return `请先完成核验`
}
}
if (!item.repairs || item.repairs.length === 0) {
// 还没有维修流程
return `请先维修`
}
if (item.repairs[item.repairs.length - 1].status !== 1) {
return `请先完成维修`
}
if (item.verifys && item.verifys.length > 0) {
// 已有验收工单
const verify = item.verifys[item.verifys.length - 1];
if (verify.status == 1) {
return `<a data-modal="{:url('verify/detail')}?id=${verify.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看验收工单" title="查看验收工单">验收完毕</a>`;
} else {
return `<a data-modal="{:url('verify/detail')}?id=${verify.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-active" data-title="查看验收工单" title="查看验收工单">查看工单</a>`;
}
} else if (item.verify_pid) {
// 已有验收流程
if (item.verify_process.status === 0) {
return `正在审核`
} else if (item.verify_process.status === 1) {
return `<a data-modal="{:url('verify_ticket_create')}?ticket_id=${item.id}" data-height="80%" data-width="40%" class="layui-btn layui-btn-xs layui-btn-active" title="创建验收工单">创建验收工单</a>`;
} else if (item.verify_process.status === 2) {
return `<a data-modal="{:url('verify_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" data-title="提请验收" title="提请验收">已驳回</a>`;
} else if (item.verify_process.status === -1) {
return `已取消`
}
} else {
return `<a data-modal="{:url('verify_process_create')}?ticket_id=${item.id}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="提请验收">提请验收</a>`;
}
}},
{fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
]],
page: true
})
/*!文件上传过程及事件处理 */
$('[data-file]').on('upload.choose', function (files) {
// 文件选择后的事件
}).on('upload.hash', function (event, file) {
// file 当前文件对象
}).on('upload.progress', function (event, obj) {
// obj.file 当前文件对象
// obj.event 文件上传进度事件
// obj.number 当前上传进度值
}).on('upload.done', function (event, obj) {
// obj.file 当前完成的文件对象,每个文件上传成功将会调用
// obj.data 当前文件上传后服务端返回的内容,部分云上传不会返回数据
// obj.file 当前完成的文件对象
// obj.data 当前文件上传后服务端返回的内容
console.log(obj.file);
console.log(obj.data);
/*! 提交数据并返回结果 */
if(obj.file.xurl) $.form.load('{:url("import")}', {file: obj.file.xurl}, 'post');
}).on('upload.complete', function (event) {
// 全部文件上传成功
});
})
</script>
{/block}

View File

@ -1,6 +1,14 @@
{extend name="table"}
{block name="button"}
<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-open='{:url("my")}' data-title="我审核的">我审核的</button>
<!--{if auth("add")}-->
<button type="button" class="layui-btn layui-btn-sm" data-modal='{:url("add")}' data-title="添加工单">添加工单</button>
<!--{/if}-->
<!--{if auth("import")}-->
<a class="layui-btn layui-btn-sm layui-btn-active" target="_blank" href="/static/ticket_import_template.xlsx">下载导入模板</a>
<button class='layui-btn layui-btn-sm layui-btn-success' data-file data-type="xlsx,xls" data-uptype='local' data-field="ticket_excel">导入工单</button>
<!--{/if}-->
{/block}
{block name="content"}
@ -8,7 +16,7 @@
<div class="layui-row">
<div class="layui-col">
<div class="article_list think-bg-white">
{include file='ticket_outer/index_search'}
{include file='ticket/index_search'}
<table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
</div>
</div>
@ -18,8 +26,13 @@
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要永久删除此工单吗?" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
{{# if (d.user_shares && d.user_shares.length > 0) { }}
<!--{if auth("comment")}-->
<a data-modal="{:url('comment')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-normal" title="反馈信息">反馈信息</a>
<!--{/if}-->
{{# } }}
<!--{if auth("edit")}-->
<a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
<!--{/if}-->
</script>
{/block}
@ -41,7 +54,7 @@
{field:'create_at', title: '工单创建时间', width: 160, sort: true},
{field:'source_type_name', title:'工单来源', width:120},
{field:'type_name', title:'工单类型', width:160},
{field:'content', title:'工单内容', minWidth:100},
{field:'content', title:'工单内容', minWidth:120},
{field:'ticket_address', title:'工单地址', width:200, templet:function(item){
if (item.ticket_address) {
return `${item.ticket_region} ${item.ticket_address}`;
@ -58,20 +71,32 @@
return '';
}
}},
{field:'status', title:'状态', width:80, templet:function(item){
if(item.status == 0){
return '<span style="color:red;">正在处理</span>';
}else if(item.status == 1){
return '<span style="color:green;">已处理</span>';
}else{
return '<span style="color:gray;">已关闭</span>';
}
}},
{fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
]],
page: true
})
/*!文件上传过程及事件处理 */
$('[data-file]').on('upload.choose', function (files) {
// 文件选择后的事件
}).on('upload.hash', function (event, file) {
// file 当前文件对象
}).on('upload.progress', function (event, obj) {
// obj.file 当前文件对象
// obj.event 文件上传进度事件
// obj.number 当前上传进度值
}).on('upload.done', function (event, obj) {
// obj.file 当前完成的文件对象,每个文件上传成功将会调用
// obj.data 当前文件上传后服务端返回的内容,部分云上传不会返回数据
// obj.file 当前完成的文件对象
// obj.data 当前文件上传后服务端返回的内容
console.log(obj.file);
console.log(obj.data);
/*! 提交数据并返回结果 */
if(obj.file.xurl) $.form.load('{:url("import")}', {file: obj.file.xurl}, 'post');
}).on('upload.complete', function (event) {
// 全部文件上传成功
});
})
</script>
{/block}