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510 lines
18 KiB
PHP
510 lines
18 KiB
PHP
<?php
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namespace plugin\ticket\controller;
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use app\custom\model\CustomMessage;
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use plugin\inspection\model\InspectionStaff;
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use plugin\ticket\model\ApprovalInstance;
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use plugin\ticket\model\ApprovalProcess;
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use plugin\ticket\model\ApprovalStep;
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use plugin\ticket\model\TicketDept;
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use plugin\ticket\model\TicketRepair;
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use plugin\ticket\model\TicketReply;
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use plugin\ticket\model\TicketTicket;
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use plugin\ticket\model\TicketType;
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use plugin\ticket\model\TicketView;
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use think\admin\Controller;
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use think\admin\helper\QueryHelper;
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use think\admin\model\SystemUser;
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use think\exception\HttpResponseException;
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use \PhpOffice\PhpSpreadsheet\IOFactory;
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/**
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* 工单管理
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*/
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class Ticket extends Controller
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{
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/**
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* 工单列表
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* @auth true
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* @menu true
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* @return void
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function index()
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{
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$this->title = '工单中心';
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$this->type_list = TicketType::getList();
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$this->user_id = $this->request->session('user')['id'];
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TicketTicket::mQuery()->layTable(function () {
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}, function (QueryHelper $query) {
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$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
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->dateBetween(['create_at'])
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->equal(['status', 'type_id']);
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$query->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process']);
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});
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}
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/**
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* 添加工单
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* @auth true
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* @menu true
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* @return void
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function add()
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{
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$this->title = '添加工单';
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$this->types = TicketType::mk()->scope('active')->select();
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TicketTicket::mForm('form');
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}
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public function _form_filter(&$data)
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{
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if ($this->request->isPost()) {
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$data['user_type'] = 'admin';
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$data['user_id'] = $this->request->session('user')['id'];
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}
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}
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/**
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* 查看工单
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* @auth true
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* @menu true
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* @return void
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*/
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public function detail()
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{
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$this->title = '工单详情';
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['id' => $id] = $this->_vali(['id.require' => '请指定工单ID！']);
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$this->vo = TicketTicket::mk()->with(['user_shares', 'views', 'repairs', 'verifys', 'view_process', 'repair_process', 'verify_process'])->append(['imgs_arr', 'type_name'])->find($id);
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$this->ticket = $this->vo;
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$this->fetch();
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}
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/**
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* 编辑工单
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* @auth true
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* @menu true
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* @return void
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function edit()
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{
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$this->title = '编辑工单';
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$this->id = $this->request->get('id');
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$this->types = TicketType::mk()->scope('active')->select();
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TicketTicket::mForm('form');
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}
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/**
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* 删除工单
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* @auth true
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* @menu true
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* @return void
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*/
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public function remove()
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{
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TicketTicket::mDelete();
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}
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public function reply()
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{
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$this->title = '回复工单';
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[
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'ticket_id'=>$ticket_id,
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'id'=>$id
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] = $this->_vali([
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'ticket_id.require'=>'请指定工单ID！',
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'id.require'=>'请指定回复ID！'
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]);
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$this->vo = TicketTicket::mk()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($ticket_id);
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TicketReply::mForm('reply');
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}
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public function _reply_form_filter(&$data)
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{
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if ($this->request->isPost()) {
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$this->_applyFormToken();
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$data['type'] = 1;
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$adminInfo = $this->request->session('user');
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$data['user_id'] = $adminInfo['id'];
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$data['username'] = $adminInfo['nickname'];
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$data['contact'] = $adminInfo['contact_phone'];
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}
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}
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/**
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* 工单分配
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* @auth true
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* @menu true
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* @return void
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function move()
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{
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$this->title = "工单分配";
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$id = $this->request->param('id');
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$ticket = TicketTicket::mk()->where('id', '=', $id)->findOrEmpty();
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if ($ticket->isEmpty()) $this->error('工单不存在！');
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if ($this->request->isPost()) {
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// 提交
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$data = $this->_vali([
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'id.require' => '请指定工单ID！',
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'type.require' => '请指定分配类型！',
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'dept_id.require' => '请指定处理部门！',
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'user_id.default' => '0',
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]);
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$ticket->fz_user_id = $data['user_id'];
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$ticket->fz_dept_id = $data['dept_id'];
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if ($data['type'] == 1) {
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// 内部
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$ticket->state = 1;
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} else {
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// 外部
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$ticket->state = 2;
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}
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$ticket->status = 1;
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$ticket->save();
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$this->success('工单分配成功！');
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} else {
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$this->dept_list = TicketDept::query()->scope('avail')->select();
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$this->user_list = SystemUser::query()->select();
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$this->fetch();
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}
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}
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/**
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* 审核页面
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* @auth true
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* @menu true
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*/
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public function approve()
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{
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$this->title = '审核流程';
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[
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'id'=>$id
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] = $this->_vali([
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'id.require'=>'请指定回复ID！'
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]);
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$this->vo = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->find($id);
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$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
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if ($process->isEmpty()) {
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$this->error('未找到可用的审核流程');
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}
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$this->process = $process;
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$instance = ApprovalInstance::query()->with(['steps', 'logs'])->where('process_id', '=', $process->id)->where('oid', '=', $id)->findOrEmpty();
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$this->instance = $instance;
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if ($instance->isEmpty()) {
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$this->step_index = -1;
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$this->current_step = $process->steps[0];
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} else {
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$this->step_index = $instance->current_step;
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if (sizeof($instance->steps) <= ($instance->current_step + 1)) {
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$this->current_step = ['approver_type' => 0];
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} else {
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$this->current_step = $instance->steps[$instance->current_step + 1];
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}
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}
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$this->users = SystemUser::query()->field('id,username,nickname')->select();
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$this->fetch();
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}
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/**
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* @return void
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* @throws \Exception
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* 审核提交
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* @auth true
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* @menu true
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*/
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public function create_approval()
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{
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$data = $this->_vali([
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'id.require'=>'请指定工单ID！',
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'title.default'=>'工单审核',
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'content.default'=>'',
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]);
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$process = ApprovalProcess::where('type', '=', 'GDSH')->order('id', 'asc')->findOrEmpty();
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if ($process->isEmpty()) {
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$this->error('未找到可用的审核流程');
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}
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$adminInfo = $this->request->session('user');
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ApprovalInstance::mk()->startTrans();
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try {
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$instance = ApprovalInstance::create([
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'process_id' => $process->id,
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'oid' => $data['id'],
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'title' => $data['title'],
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'content' => $data['content'],
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'status' => 0,
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'current_step' => 0,
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'create_time' => date('Y-m-d H:i:s'),
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'create_by' => $adminInfo['id'],
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'create_name' => $adminInfo['username'],
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]);
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foreach ($process->steps as $index => $step) {
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$approver_id = $step['approver_id'] ?? 0;
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if ($index == 0) {
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if ($step['approver_type'] == 3) {
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$approve_data = $this->_vali([
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'approver_id.require' => '请指定审核人！',
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]);
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$approver_id = $approve_data['approver_id'];
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}
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}
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ApprovalStep::create([
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'instance_id' => $instance->id,
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'step_number' => $index,
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'approver_type' => $step['approver_type'],
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'approver_id' => $approver_id,
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'status' => 0,
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]);
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}
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ApprovalInstance::mk()->commit();
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} catch (HttpResponseException $e) {
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ApprovalInstance::mk()->rollback();
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throw $e;
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} catch (\Exception $e) {
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ApprovalInstance::mk()->rollback();
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// $this->error("创建失败");
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throw $e;
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}
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$this->success('创建成功！');
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}
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public function view_process_create()
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{
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$data = $this->_vali([
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'ticket_id.require'=>'请指定工单ID！',
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]);
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$process = ApprovalProcess::where('type', '=', 'HSSH')->order('id', 'asc')->findOrEmpty();
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if ($process->isEmpty()) {
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$this->error('未找到可用的审核流程');
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}
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$adminInfo = $this->request->session('user');
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$ticket = TicketTicket::query()->with(['user', 'type'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
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if ($ticket->isEmpty()) {
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$this->error('未找到工单信息');
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}
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if ($this->request->isPost()) {
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$instance_data = $this->_vali([
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'title.default'=>'核验工单审核',
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'content.default'=>'',
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]);
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ApprovalInstance::mk()->startTrans();
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try {
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$instance = ApprovalInstance::create([
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'process_id' => $process->id,
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'oid' => $ticket->id,
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'title' => $instance_data['title'],
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'content' => $instance_data['content'],
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'status' => 0,
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'current_step' => 0,
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'create_time' => date('Y-m-d H:i:s'),
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'create_by' => $adminInfo['id'],
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'create_name' => $adminInfo['username'],
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]);
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foreach ($process->steps as $index => $step) {
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$approver_id = $step['approver_id'] ?? 0;
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if ($index == 0) {
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if ($step['approver_type'] == 3) {
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$approve_data = $this->_vali([
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'approver_id.require' => '请指定审核人！',
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]);
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$approver_id = $approve_data['approver_id'];
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}
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}
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ApprovalStep::create([
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'instance_id' => $instance->id,
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'step_number' => $index,
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'approver_type' => $step['approver_type'],
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'approver_id' => $approver_id,
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'status' => 0,
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]);
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}
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$ticket->view_pid = $instance->id;
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$ticket->save();
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ApprovalInstance::mk()->commit();
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} catch (HttpResponseException $e) {
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ApprovalInstance::mk()->rollback();
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throw $e;
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} catch (\Exception $e) {
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ApprovalInstance::mk()->rollback();
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$this->error("创建失败");
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}
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$this->success('创建成功！');
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} else {
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$this->vo = $ticket;
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$this->process = $process;
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$this->step_index = -1;
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$this->current_step = $process->steps[0];
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$this->users = SystemUser::query()->field('id,username,nickname')->select();
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$this->fetch();
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}
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}
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public function view_ticket_create()
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{
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$data = $this->_vali([
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'ticket_id.require'=>'请指定工单ID！',
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]);
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$ticket = TicketTicket::query()->with(['view_process'])->append(['imgs_arr', 'type_name'])->where('id', '=', $data['ticket_id'])->findOrEmpty();
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$staffs = InspectionStaff::query()->field('id,name,phone')->select();
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if ($ticket->isEmpty()) {
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$this->error('未找到工单信息');
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}
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if ($this->request->isPost()) {
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$adminInfo = $this->request->session('user');
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$instance_data = $this->_vali([
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'staff_id.require'=>'请指定维修人员！',
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]);
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$staff = InspectionStaff::query()->where('id', '=', $instance_data['staff_id'])->findOrEmpty();
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if ($staff->isEmpty()) {
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$this->error('未找到维修人员信息');
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}
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$ticket->gc_content = '';
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$ticket->zf_content = '';
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$ticket->ys_content = '';
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$ticket->work_days = null;
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$view = $ticket->views()->save([
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'staff_id'=>$instance_data['staff_id'],
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'status'=>0,
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'create_id'=>$adminInfo['id'],
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]);
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$staff->messages()->save([
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'status'=>0,
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'title'=>'您有新的核验工单需要处理',
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'content'=>'您有新的核验工单需要处理，请及时处理。',
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'type' => 'TICKET_VIEW',
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'oid' => $view->id,
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]);
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$ticket->save();
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$this->success('创建成功！', $view);
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} else {
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$this->vo = $ticket;
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$this->staffs = $staffs;
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$this->fetch();
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}
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}
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public function my() {
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$this->title = '待我审核';
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$this->type_list = TicketType::getList();
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$this->user_id = $this->request->session('user')['id'];
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TicketTicket::mQuery()->layTable(function () {
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}, function (QueryHelper $query) {
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$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
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->dateBetween(['create_at'])
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->equal(['status', 'type_id']);
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$query->whereIn("id", ApprovalStep::query()->where(['approver_id' => $this->user_id, 'status' => 0, 'approver_type' => 1, 'instance.status' => 0])->field("oid")->select())
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->append(['imgs_arr', 'source_type_name', 'type_name', 'last_reply'])->with('approval');
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});
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}
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/**
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* @return void
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* @auth true
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*/
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public function import() {
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$file = $this->app->request->post('file');
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if (!$file) {
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// 创建一个临时Excel模板用于下载
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$this->redirect('/static/excel/ticket_import_template.xlsx');
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};
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$file = '.' . str_replace($this->app->request->domain(), '', $file);
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//表格字段对应
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$fields = [
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'A' => 'title',
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'B' => 'type_id',
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'C' => 'content',
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'D' => 'contact_name',
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'E' => 'contact_phone',
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'F' => 'contact_address',
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'G' => 'ticket_address',
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];
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//加载文件
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$spreadsheet = IOFactory::load($file);
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$sheet = $spreadsheet->getActiveSheet(); // 获取表格
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$highestRow = $sheet->getHighestRow(); // 取得总行数
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$sheetData = [];
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for ($row = 2; $row <= $highestRow; $row++) { // $row表示从第几行开始读取
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foreach ($fields as $cell => $field) {
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$value = $sheet->getCell($cell . $row)->getValue();
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$value = trim($value);
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$sheetData[$row][$field] = $value;
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}
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}
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$sheetData = array_values($sheetData);
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foreach ($sheetData as $key => $value) {
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if (!empty($value['type_id'])) {
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$type = TicketType::query()->where(['id' => $value['type_id']])->find();
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if (empty($type)) {
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$this->error('工单类型【'.$value['type_id'].'】不存在');
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} else {
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$sheetData[$key]['type_id'] = $type['id'];
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}
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}
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$sheetData[$key]['create_at'] = date('Y-m-d H:i:s');
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$sheetData[$key]['user_id'] = $this->request->session('user')['id'];
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$sheetData[$key]['status'] = 0;
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}
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TicketTicket::mk()->saveAll($sheetData);
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$this->success("成功");
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}
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public function comment()
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{
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$data = $this->_vali([
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'id.require'=>'请指定工单ID！',
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]);
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$ticket = TicketTicket::query()->with(['user_shares'])->where('id', '=', $data['id'])->findOrEmpty();
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if ($ticket->isEmpty()) {
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$this->error('未找到工单信息');
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}
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if (!$ticket->user_shares || sizeof($ticket->user_shares) == 0) {
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$this->error("该工单无需评论");
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}
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if ($this->request->isPost()) {
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$adminInfo = $this->request->session('user');
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$comment_data = $this->_vali([
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'content.require'=>'请输入评论内容！',
|
|
]);
|
|
TicketTicket::mk()->startTrans();
|
|
try {
|
|
foreach ($ticket->user_shares as $share) {
|
|
$share->logs()->save([
|
|
'op_name' => $adminInfo["username"],
|
|
'content' => $comment_data['content'],
|
|
'result' => "后台用户反馈",
|
|
]);
|
|
CustomMessage::create([
|
|
'user_id' => $share->user_id,
|
|
'title' => "随手拍反馈",
|
|
'content' => "您的随手拍有新的回复了，请及时查看。",
|
|
'type' => 'USER_SHARE',
|
|
'oid' => $share->id,
|
|
]);
|
|
}
|
|
TicketTicket::mk()->commit();
|
|
} catch (\Exception $e) {
|
|
TicketTicket::mk()->rollback();
|
|
$this->error("保存失败");
|
|
}
|
|
} else {
|
|
$this->vo = $ticket;
|
|
$this->ticket = $ticket;
|
|
$this->fetch();
|
|
}
|
|
}
|
|
} |