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hyhproject/common/model/OrderComplains.php
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292
hyhproject/common/model/OrderComplains.php
Executable file
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<?php
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namespace wstmart\common\model;
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use think\Db;
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/**
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* ============================================================================
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* 订单投诉类
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*/
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class OrderComplains extends Base{
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/**
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* 获取用户投诉列表
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*/
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public function queryUserComplainByPage(){
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$userId = (int)session('WST_USER.userId');
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$orderNo = (int)Input('orderNo');
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$where['o.userId'] = $userId;
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if($orderNo>0){
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$where['o.orderNo'] = ['like',"%$orderNo%"];
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}
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$rs = $this->alias('oc')
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->field('oc.complainId,o.orderId,o.orderNo,s.shopId,s.shopName,oc.complainContent,oc.complainStatus,oc.complainTime,o.orderCode')
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->join('__SHOPS__ s','oc.respondTargetId=s.shopId','left')
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->join('__ORDERS__ o','oc.orderId=o.orderId and o.dataFlag=1','inner')
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->order('oc.complainId desc')
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->where($where)
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->paginate()->toArray();
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foreach($rs['Rows'] as $k=>$v){
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if($v['complainStatus']==0){
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$rs['Rows'][$k]['complainStatus'] = '等待处理';
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}elseif($v['complainStatus']==1){
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$rs['Rows'][$k]['complainStatus'] = '等待被投诉方回应';
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}elseif($v['complainStatus']==2 || $v['complainStatus']==3 ){
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$rs['Rows'][$k]['complainStatus'] = '等待仲裁';
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}elseif($v['complainStatus']==4){
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$rs['Rows'][$k]['complainStatus'] = '已仲裁';
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}
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$rs['Rows'][$k]['orderCodeTitle'] = WSTOrderCodeTitle($v['orderCode']);
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}
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if($rs !== false){
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return WSTReturn('',1,$rs);
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}else{
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return WSTReturn($this->getError(),-1);
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}
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}
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/**
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* 获取订单信息
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*/
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public function getOrderInfo(){
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$userId = (int)session('WST_USER.userId');
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$orderId = (int)Input('orderId');
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//判断是否提交过投诉
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$rs = $this->alreadyComplain($orderId,$userId);
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$data = array('complainStatus'=>1);
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if($rs['complainId']==''){
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$where['o.orderId'] = $orderId;
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$where['o.userId'] = $userId;
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//获取订单信息
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$order = db('orders')->alias('o')
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->field('o.realTotalMoney,o.orderNo,o.orderId,o.createTime,o.deliverMoney,s.shopName,s.shopId')
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->join('__SHOPS__ s','o.shopId=s.shopId','left')
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->where($where)
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->find();
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if($order){
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//获取相关商品
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$goods = $this->getOrderGoods($orderId);
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$order["goodsList"] = $goods;
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}
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$data['order'] = $order;
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$data['complainStatus'] = 0;
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}
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return $data;
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}
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// 判断是否已经投诉过
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public function alreadyComplain($orderId,$userId){
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return $this->field('complainId')->where("orderId=$orderId and complainTargetId=$userId")->find();
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}
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//获取相关商品
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public function getOrderGoods($orderId){
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return db('goods')->alias('g')
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->field('og.orderId, og.goodsId ,g.goodsSn, og.goodsName , og.goodsPrice shopPrice,og.goodsImg')
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->join('__ORDER_GOODS__ og','g.goodsId = og.goodsId','inner')
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->where("og.orderId=$orderId")
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->select();
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}
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/**
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* 保存订单投诉信息
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*/
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public function saveComplain(){
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$userId = (int)session('WST_USER.userId');
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$data['orderId'] = (int)input('orderId');
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//判断订单是否该用户的
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$order = db('orders')->field('orderId,shopId,orderNo')->where("userId=$userId")->find($data['orderId']);
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if(!$order){
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return WSTReturn('无效的订单信息',-1);
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}
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//判断是否提交过投诉
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$rs = $this->alreadyComplain($data['orderId'],$userId);
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if((int)$rs['complainId']>0){
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return WSTReturn("该订单已进行了投诉,请勿重提提交投诉信息",-1);
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}
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Db::startTrans();
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try{
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$data['complainTargetId'] = $userId;
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$data['respondTargetId'] = $order['shopId'];
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$data['complainStatus'] = 0;
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$data['complainType'] = (int)input('complainType');
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$data['complainTime'] = date('Y-m-d H:i:s');
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$data['complainAnnex'] = input('complainAnnex');
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$data['complainContent'] = input('complainContent');
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$rs = $this->validate('OrderComplains.add')->save($data);
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if($rs !==false){
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WSTUseImages(0, $this->complainId, $data['complainAnnex']);
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//判断是否需要发送管理员短信
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$tpl = WSTMsgTemplates('PHONE_ADMIN_COMPLAINT_ORDER');
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if((int)WSTConf('CONF.smsOpen')==1 && (int)WSTConf('CONF.smsComplaintOrderTip')==1 && $tpl['tplContent']!='' && $tpl['status']=='1'){
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$params = ['tpl'=>$tpl,'params'=>['ORDER_NO'=>$order['orderNo']]];
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$staffs = Db::name('staffs')->where(['staffId'=>['in',explode(',',WSTConf('CONF.complaintOrderTipUsers'))],'staffStatus'=>1,'dataFlag'=>1])->field('staffPhone')->select();
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for($i=0;$i<count($staffs);$i++){
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if($staffs[$i]['staffPhone']=='')continue;
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$m = new LogSms();
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$rv = $m->sendAdminSMS(0,$staffs[$i]['staffPhone'],$params,'saveComplain','');
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}
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}
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//微信消息
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if((int)WSTConf('CONF.wxenabled')==1){
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//判断是否需要发送给管理员消息
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if((int)WSTConf('CONF.wxComplaintOrderTip')==1){
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$remark = WSTDatas('ORDER_COMPLAINT',(int)input('complainType'));
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$params = [];
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$params['ORDER_NO'] = $order['orderNo'];
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$params['REMARK'] = "【".$remark['dataName']."】".WSTMSubstr(input('complainContent'),0,20,'utf-8','...');
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$params['LOGIN_NAME'] = session('WST_USER.loginName');
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WSTWxBatchMessage(['CODE'=>'WX_ADMIN_ORDER_COMPLAINT','userType'=>3,'userId'=>explode(',',WSTConf('CONF.complaintOrderTipUsers')),'params'=>$params]);
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}
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}
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Db::commit();
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return WSTReturn('',1);
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}else{
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return WSTReturn($this->getError(),-1);
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}
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}catch (\Exception $e) {
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Db::rollback();errLog($e);
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}
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return WSTReturn('投诉失败',-1);
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}
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/**
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* 获取投诉详情
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*/
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public function getComplainDetail($userType = 0){
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$userId = (int)session('WST_USER.userId');
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$shopId = (int)session('WST_USER.shopId');
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$id = (int)Input('id');
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if($userType==0){
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$where['complainTargetId']=$userId;
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}else{
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$where['needRespond'] = 1;
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$where['respondTargetId'] = $shopId;
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}
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//获取订单信息
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$where['complainId'] = $id;
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$rs = $this->alias('oc')
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->field('oc.*,o.realTotalMoney,o.orderNo,o.orderId,o.createTime,o.deliverMoney,s.shopName,s.shopId')
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->join('__ORDERS__ o','oc.orderId=o.orderId','inner')
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->join('__SHOPS__ s','o.shopId=s.shopId')
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->where($where)->find();
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if($rs){
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if($rs['complainAnnex']!='')$rs['complainAnnex'] = explode(',',$rs['complainAnnex']);
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if($rs['respondAnnex']!='')$rs['respondAnnex'] = explode(',',$rs['respondAnnex']);
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//获取相关商品
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$goods = $this->getOrderGoods($rs['orderId']);
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$rs["goodsList"] = $goods;
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}
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return $rs;
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}
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/************************************* 商家 *********************************************/
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/**
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* 获取商家被投诉列表
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*/
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public function queryShopComplainByPage(){
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$shopId = (int)session('WST_USER.shopId');
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$orderNo = (int)Input('orderNo');
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if($orderNo!=''){
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$where['o.orderNo'] = ['like',"%$orderNo%"];
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}
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$where['oc.needRespond'] = 1;
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$where['o.dataFlag'] = 1;
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$where['oc.respondTargetId'] = $shopId;
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$rs = $this->alias('oc')
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->field('oc.complainId,o.orderId,o.orderNo,u.userName,u.loginName,oc.complainContent,oc.complainStatus,oc.complainTime,o.orderCode')
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->join('__USERS__ u','oc.complainTargetId=u.userId','left')
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->join('__ORDERS__ o','oc.orderId=o.orderId')
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->where($where)
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->order('oc.complainId desc')
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->paginate()
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->toArray();
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foreach($rs['Rows'] as $k=>$v){
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if($v['complainStatus']==0){
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$rs['Rows'][$k]['complainStatus'] = '等待处理';
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}elseif($v['complainStatus']==1){
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$rs['Rows'][$k]['complainStatus'] = '等待被投诉方回应';
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$rs['Rows'][$k]['needReply'] = 1;
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}elseif($v['complainStatus']==2 || $v['complainStatus']==3 ){
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$rs['Rows'][$k]['complainStatus'] = '等待仲裁';
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}elseif($v['complainStatus']==4){
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$rs['Rows'][$k]['complainStatus'] = '已仲裁';
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}
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$rs['Rows'][$k]['orderCodeTitle'] = WSTOrderCodeTitle($v['orderCode']);
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}
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if($rs!==false){
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return WSTReturn('',1,$rs);
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}else{
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return WSTReturn($this->getError,-1);
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}
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}
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/**
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* 保存订单应诉信息
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*/
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public function saveRespond(){
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$shopId = (int)session('WST_USER.shopId');
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$complainId = (int)Input('complainId');
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//判断是否提交过应诉和是否有效的投诉信息
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$complainRs = $this->field('needRespond,complainStatus,orderId,complainType,complainContent')->where("complainId=$complainId AND respondTargetId=$shopId")->find();
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if((int)$complainRs['needRespond']!=1){
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return WSTReturn('无效的投诉信息',-1);
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}
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if((int)$complainRs['complainStatus']!=1){
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return WSTReturn('该投诉订单已进行了应诉,请勿重复提交应诉信息',-1);
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}
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Db::startTrans();
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try{
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$data['complainStatus'] = 3;
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$data['respondTime'] = date('Y-m-d H:i:s');
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$data['respondAnnex'] = Input('respondAnnex');
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$data['respondContent'] = Input('respondContent');
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$rs = $this->validate('OrderComplains.respond')->where('complainId='.$complainId)->update($data);
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if($rs !==false){
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WSTUseImages(0, $complainId, $data['respondAnnex']);
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$order = Db::name('orders')->alias('o')->join('__USERS__ u','u.userId=o.userId')
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->where('orderId',$complainRs['orderId'])
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->field('o.orderNo,u.loginName')->find();
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//判断是否需要发送管理员短信
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$tpl = WSTMsgTemplates('PHONE_ADMIN_COMPLAINT_ORDER');
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if((int)WSTConf('CONF.smsOpen')==1 && (int)WSTConf('CONF.smsComplaintOrderTip')==1 && $tpl['tplContent']!='' && $tpl['status']=='1'){
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$params = ['tpl'=>$tpl,'params'=>['ORDER_NO'=>$order['orderNo']]];
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$staffs = Db::name('staffs')->where(['staffId'=>['in',explode(',',WSTConf('CONF.complaintOrderTipUsers'))],'staffStatus'=>1,'dataFlag'=>1])->field('staffPhone')->select();
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for($i=0;$i<count($staffs);$i++){
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if($staffs[$i]['staffPhone']=='')continue;
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$m = new LogSms();
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$rv = $m->sendAdminSMS(0,$staffs[$i]['staffPhone'],$params,'saveRespond','');
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}
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}
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//微信消息
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if((int)WSTConf('CONF.wxenabled')==1){
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//判断是否需要发送给管理员消息
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if((int)WSTConf('CONF.wxComplaintOrderTip')==1){
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$remark = WSTDatas('ORDER_COMPLAINT',$complainRs['complainType']);
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$params = [];
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$params['ORDER_NO'] = $order['orderNo'];
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$params['REMARK'] = "【".$remark['dataName']."】".WSTMSubstr($complainRs['complainContent'],0,20,'utf-8','...');
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$params['LOGIN_NAME'] = $order['loginName'];
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WSTWxBatchMessage(['CODE'=>'WX_ADMIN_ORDER_COMPLAINT','userType'=>3,'userId'=>explode(',',WSTConf('CONF.complaintOrderTipUsers')),'params'=>$params]);
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}
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}
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Db::commit();
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return WSTReturn('应诉成功',1);
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}
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}catch (\Exception $e) {
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Db::rollback();errLog($e);
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}
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return WSTReturn('投诉失败',-1);
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}
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}
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