You've already forked qlg.tsgz.moe
417 lines
7.6 KiB
PHP
Executable File
417 lines
7.6 KiB
PHP
Executable File
<?php
|
|
|
|
namespace wstmart\admin\model;
|
|
|
|
use think\Db;
|
|
|
|
/**
|
|
|
|
* ============================================================================
|
|
|
|
* 订单投诉业务处理
|
|
|
|
*/
|
|
|
|
class OrderComplains extends Base{
|
|
|
|
/**
|
|
|
|
* 获取订单投诉列表
|
|
|
|
*/
|
|
|
|
public function pageQuery(){
|
|
|
|
$startDate = input('startDate');
|
|
|
|
$endDate = input('endDate');
|
|
|
|
$shopName = Input('shopName');
|
|
|
|
$orderNo = Input('orderNo');
|
|
|
|
$complainStatus = (int)Input('complainStatus',-1);
|
|
|
|
// 搜素条件
|
|
|
|
$areaId1 = (int)input('areaId1');
|
|
|
|
if($areaId1>0){
|
|
|
|
$where['s.areaIdPath'] = ['like',"$areaId1%"];
|
|
|
|
$areaId2 = (int)input("areaId1_".$areaId1);
|
|
|
|
if($areaId2>0)$where['s.areaIdPath'] = ['like',$areaId1."_"."$areaId2%"];
|
|
|
|
$areaId3 = (int)input("areaId1_".$areaId1."_".$areaId2);
|
|
|
|
if($areaId3>0)$where['s.areaId'] = $areaId3;
|
|
|
|
}
|
|
|
|
if($startDate!='' && $endDate!=''){
|
|
|
|
$where['oc.complainTime'] = ['between',[$startDate.' 00:00:00',$endDate.' 23:59:59']];
|
|
|
|
}else if($startDate!=''){
|
|
|
|
$where['oc.complainTime'] = ['>=',$startDate.' 00:00:00'];
|
|
|
|
}else if($endDate!=''){
|
|
|
|
$where['oc.complainTime'] = ['<=',$endDate.' 23:59:59'];
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
if($complainStatus>-1)$where['oc.complainStatus']=$complainStatus;
|
|
|
|
if($orderNo!='')$where['o.orderNo']=['like',"%$orderNo%"];
|
|
|
|
$where['o.dataFlag']=1;
|
|
|
|
$sort = input('sort');
|
|
|
|
$order = [];
|
|
|
|
if($sort!=''){
|
|
|
|
$sortArr = explode('.',$sort);
|
|
|
|
$order = $sortArr[0].' '.$sortArr[1];
|
|
|
|
}
|
|
|
|
$rs = Db::name('orders')->alias('o')
|
|
|
|
->field('oc.complainId,o.orderId,o.orderNo,o.orderSrc,s.shopName,u.userName,u.loginName,oc.complainTime,oc.complainStatus,oc.complainType,o.orderCode')
|
|
|
|
->join('__SHOPS__ s','o.shopId=s.shopId','inner','left')
|
|
|
|
->join('__USERS__ u','o.userId=u.userId','inner')
|
|
|
|
->join('__ORDER_COMPLAINS__ oc','oc.orderId=o.orderId','inner')
|
|
|
|
->where($where)
|
|
|
|
->order($order)
|
|
|
|
->order('complainId desc')
|
|
|
|
->paginate()
|
|
|
|
->toArray();
|
|
|
|
if(count($rs['Rows'])>0){
|
|
|
|
foreach ($rs['Rows'] as $key => $v){
|
|
|
|
$rs['Rows'][$key]['orderCodeTitle'] = WSTOrderCodeTitle($v['orderCode']);
|
|
|
|
}
|
|
|
|
}
|
|
|
|
|
|
|
|
return $rs;
|
|
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
|
|
* 获取订单详细信息
|
|
|
|
*/
|
|
|
|
public function getDetail(){
|
|
|
|
$complainId = (int)Input('cid');
|
|
|
|
$data = $this->alias('oc')
|
|
|
|
->field('oc.*,u.userName,u.loginName')
|
|
|
|
->join('__USERS__ u','oc.complainTargetId=u.userId','inner')
|
|
|
|
->where("oc.complainId=$complainId")
|
|
|
|
->find();
|
|
|
|
if($data){
|
|
|
|
if($data['complainAnnex']!='')$data['complainAnnex'] = explode(',',$data['complainAnnex']);
|
|
|
|
if($data['respondAnnex']!='')$data['respondAnnex'] = explode(',',$data['respondAnnex']);
|
|
|
|
$data['userName'] = ($data['userName']=='')?$data['loginName']:$data['userName'];
|
|
|
|
$rs = Db::name('orders')->alias('o')
|
|
|
|
->field('o.orderStatus,o.areaId,o.userAddress,o.orderNo,o.userName,s.shopName,o.userAddress')
|
|
|
|
->join('__SHOPS__ s','o.shopId=s.shopId','left')
|
|
|
|
->where(['o.dataFlag'=>1,
|
|
|
|
'o.orderId'=>$data['orderId']])
|
|
|
|
->find();
|
|
|
|
//获取日志信息
|
|
|
|
$rs['log'] = Db::name('log_orders')->alias('lo')
|
|
|
|
->field('lo.*,u.loginName,u.userType,s.shopName')
|
|
|
|
->join('__USERS__ u','lo.logUserId=u.userId','left')
|
|
|
|
->join('__SHOPS__ s','u.userType=1 and s.userId=u.userId','left')
|
|
|
|
->where(['orderId'=>$data['orderId']])
|
|
|
|
->select();
|
|
|
|
//获取相关商品
|
|
|
|
$rs['goodslist'] = Db::name('order_goods')->where(['orderId'=>$data['orderId']])->select();
|
|
|
|
$data['order'] = $rs;
|
|
|
|
}
|
|
|
|
return $data;
|
|
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
|
|
* 转交给应诉人应诉
|
|
|
|
*/
|
|
|
|
public function deliverRespond(){
|
|
|
|
$id = (int)Input('id');
|
|
|
|
if($id==0){
|
|
|
|
return WSTReturn('无效的投诉信息',-1);
|
|
|
|
}
|
|
|
|
//判断是否已经处理过了
|
|
|
|
$rs = $this->alias('oc')
|
|
|
|
->field('oc.complainStatus,oc.respondTargetId,o.orderNo,s.userId,o.shopId')
|
|
|
|
->join('__ORDERS__ o','oc.orderId=o.orderId','inner')
|
|
|
|
->join('__SHOPS__ s','o.shopId = s.shopId','left')
|
|
|
|
->where("complainId=$id")
|
|
|
|
->find();
|
|
|
|
if($rs['complainStatus']==0){
|
|
|
|
$data = array();
|
|
|
|
$data['needRespond'] = 1;
|
|
|
|
$data['complainStatus'] = 1;
|
|
|
|
$data['deliverRespondTime'] = date('Y-m-d H:i:s');
|
|
|
|
Db::startTrans();
|
|
|
|
try{
|
|
|
|
$ers = $this->where('complainId='.$id)->update($data);
|
|
|
|
if($ers!==false){
|
|
|
|
//发站内信息提醒
|
|
|
|
$tpl = WSTMsgTemplates('ORDER_NEW_COMPLAIN');
|
|
|
|
if( $tpl['tplContent']!='' && $tpl['status']=='1'){
|
|
|
|
$find = ['${ORDER_NO}'];
|
|
|
|
$replace = [$rs['orderNo']];
|
|
|
|
$msg = array();
|
|
|
|
$msg["shopId"] = $rs["shopId"];
|
|
|
|
$msg["tplCode"] = $tpl["tplCode"];
|
|
|
|
$msg["msgType"] = 1;
|
|
|
|
$msg["content"] = str_replace($find,$replace,$tpl['tplContent']) ;
|
|
|
|
$msg["msgJson"] = ['from'=>3,'dataId'=>$id];
|
|
|
|
model("common/MessageQueues")->add($msg);
|
|
|
|
}
|
|
|
|
Db::commit();
|
|
|
|
return WSTReturn('操作成功',1);
|
|
|
|
}
|
|
|
|
}catch (\Exception $e) {
|
|
|
|
Db::rollback();errLog($e);
|
|
|
|
return WSTReturn('操作失败',-1);
|
|
|
|
}
|
|
|
|
}else{
|
|
|
|
return WSTReturn('操作失败，该投诉状态已发生改变，请刷新后重试!',-1);
|
|
|
|
}
|
|
|
|
return $rd;
|
|
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
|
|
* 仲裁
|
|
|
|
*/
|
|
|
|
public function finalHandle(){
|
|
|
|
$rd = array('status'=>-1,'msg'=>'无效的投诉信息');
|
|
|
|
$complainId = (int)Input('cid');
|
|
|
|
if($complainId==0){
|
|
|
|
return WSTReturn('无效的投诉信息',-1);
|
|
|
|
}
|
|
|
|
//判断是否已经处理过了
|
|
|
|
$rs = $this->alias('oc')
|
|
|
|
->field('oc.complainStatus,s.userId shopUserId,o.shopId,o.userId,o.orderNo,o.orderId,oc.needRespond')
|
|
|
|
->join('__ORDERS__ o','oc.orderId=o.orderId','inner')
|
|
|
|
->join('__SHOPS__ s','o.shopId=s.shopId','left')
|
|
|
|
->where("complainId=$complainId")
|
|
|
|
->find();
|
|
|
|
if($rs['complainStatus']!=4){
|
|
|
|
$data = array();
|
|
|
|
$data['finalHandleStaffId'] = session('WST_STAFF.staffId');
|
|
|
|
$data['complainStatus'] = 4;
|
|
|
|
$data['finalResult'] = Input('finalResult');
|
|
|
|
$data['finalResultTime'] = date('Y-m-d H:i:s');
|
|
|
|
Db::startTrans();
|
|
|
|
try{
|
|
|
|
$ers = $this->where('complainId='.$complainId)->update($data);
|
|
|
|
if($ers!==false){
|
|
|
|
//需要卖家回应的话则给卖家也一条消息
|
|
|
|
|
|
|
|
|
|
|
|
$tpl = WSTMsgTemplates('ORDER_HANDLED_COMPLAIN');
|
|
|
|
if( $tpl['tplContent']!='' && $tpl['status']=='1'){
|
|
|
|
//发站内商家信息提醒
|
|
|
|
$find = ['${ORDER_NO}'];
|
|
|
|
$replace = [$rs['orderNo']];
|
|
|
|
$content = str_replace($find,$replace,$tpl['tplContent']) ;
|
|
|
|
if($rs['needRespond']==1){
|
|
|
|
$msg = array();
|
|
|
|
$msg["shopId"] = $rs["shopId"];
|
|
|
|
$msg["tplCode"] = $tpl["tplCode"];
|
|
|
|
$msg["msgType"] = 1;
|
|
|
|
$msg["content"] = $content ;
|
|
|
|
$msg["msgJson"] = ['from'=>3,'dataId'=>$complainId];
|
|
|
|
model("common/MessageQueues")->add($msg);
|
|
|
|
}
|
|
|
|
//发站内用户信息提醒
|
|
|
|
WSTSendMsg($rs['userId'],$content,['from'=>3,'dataId'=>$complainId]);
|
|
|
|
}
|
|
|
|
|
|
|
|
Db::commit();
|
|
|
|
return WSTReturn('操作成功',1);
|
|
|
|
}
|
|
|
|
}catch(\Exception $e){
|
|
|
|
Db::rollback();errLog($e);
|
|
|
|
return WSTReturn('操作失败',-1);
|
|
|
|
}
|
|
|
|
}else{
|
|
|
|
return WSTReturn('操作失败，该投诉状态已发生改变，请刷新后重试!',-1);
|
|
|
|
}
|
|
|
|
|
|
|
|
}
|
|
|
|
}
|
|
|