417 lines
7.6 KiB
PHP
Executable File
417 lines
7.6 KiB
PHP
Executable File
<?php
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namespace wstmart\admin\model;
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use think\Db;
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/**
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* ============================================================================
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* 订单投诉业务处理
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*/
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class OrderComplains extends Base{
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/**
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* 获取订单投诉列表
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*/
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public function pageQuery(){
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$startDate = input('startDate');
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$endDate = input('endDate');
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$shopName = Input('shopName');
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$orderNo = Input('orderNo');
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$complainStatus = (int)Input('complainStatus',-1);
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// 搜素条件
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$areaId1 = (int)input('areaId1');
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if($areaId1>0){
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$where['s.areaIdPath'] = ['like',"$areaId1%"];
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$areaId2 = (int)input("areaId1_".$areaId1);
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if($areaId2>0)$where['s.areaIdPath'] = ['like',$areaId1."_"."$areaId2%"];
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$areaId3 = (int)input("areaId1_".$areaId1."_".$areaId2);
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if($areaId3>0)$where['s.areaId'] = $areaId3;
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}
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if($startDate!='' && $endDate!=''){
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$where['oc.complainTime'] = ['between',[$startDate.' 00:00:00',$endDate.' 23:59:59']];
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}else if($startDate!=''){
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$where['oc.complainTime'] = ['>=',$startDate.' 00:00:00'];
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}else if($endDate!=''){
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$where['oc.complainTime'] = ['<=',$endDate.' 23:59:59'];
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}
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if($complainStatus>-1)$where['oc.complainStatus']=$complainStatus;
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if($orderNo!='')$where['o.orderNo']=['like',"%$orderNo%"];
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$where['o.dataFlag']=1;
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$sort = input('sort');
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$order = [];
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if($sort!=''){
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$sortArr = explode('.',$sort);
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$order = $sortArr[0].' '.$sortArr[1];
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}
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$rs = Db::name('orders')->alias('o')
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->field('oc.complainId,o.orderId,o.orderNo,o.orderSrc,s.shopName,u.userName,u.loginName,oc.complainTime,oc.complainStatus,oc.complainType,o.orderCode')
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->join('__SHOPS__ s','o.shopId=s.shopId','inner','left')
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->join('__USERS__ u','o.userId=u.userId','inner')
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->join('__ORDER_COMPLAINS__ oc','oc.orderId=o.orderId','inner')
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->where($where)
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->order($order)
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->order('complainId desc')
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->paginate()
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->toArray();
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if(count($rs['Rows'])>0){
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foreach ($rs['Rows'] as $key => $v){
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$rs['Rows'][$key]['orderCodeTitle'] = WSTOrderCodeTitle($v['orderCode']);
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}
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}
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return $rs;
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}
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/**
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* 获取订单详细信息
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*/
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public function getDetail(){
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$complainId = (int)Input('cid');
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$data = $this->alias('oc')
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->field('oc.*,u.userName,u.loginName')
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->join('__USERS__ u','oc.complainTargetId=u.userId','inner')
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->where("oc.complainId=$complainId")
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->find();
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if($data){
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if($data['complainAnnex']!='')$data['complainAnnex'] = explode(',',$data['complainAnnex']);
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if($data['respondAnnex']!='')$data['respondAnnex'] = explode(',',$data['respondAnnex']);
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$data['userName'] = ($data['userName']=='')?$data['loginName']:$data['userName'];
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$rs = Db::name('orders')->alias('o')
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->field('o.orderStatus,o.areaId,o.userAddress,o.orderNo,o.userName,s.shopName,o.userAddress')
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->join('__SHOPS__ s','o.shopId=s.shopId','left')
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->where(['o.dataFlag'=>1,
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'o.orderId'=>$data['orderId']])
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->find();
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//获取日志信息
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$rs['log'] = Db::name('log_orders')->alias('lo')
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->field('lo.*,u.loginName,u.userType,s.shopName')
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->join('__USERS__ u','lo.logUserId=u.userId','left')
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->join('__SHOPS__ s','u.userType=1 and s.userId=u.userId','left')
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->where(['orderId'=>$data['orderId']])
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->select();
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//获取相关商品
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$rs['goodslist'] = Db::name('order_goods')->where(['orderId'=>$data['orderId']])->select();
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$data['order'] = $rs;
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}
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return $data;
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}
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/**
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* 转交给应诉人应诉
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*/
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public function deliverRespond(){
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$id = (int)Input('id');
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if($id==0){
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return WSTReturn('无效的投诉信息',-1);
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}
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//判断是否已经处理过了
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$rs = $this->alias('oc')
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->field('oc.complainStatus,oc.respondTargetId,o.orderNo,s.userId,o.shopId')
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->join('__ORDERS__ o','oc.orderId=o.orderId','inner')
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->join('__SHOPS__ s','o.shopId = s.shopId','left')
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->where("complainId=$id")
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->find();
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if($rs['complainStatus']==0){
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$data = array();
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$data['needRespond'] = 1;
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$data['complainStatus'] = 1;
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$data['deliverRespondTime'] = date('Y-m-d H:i:s');
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Db::startTrans();
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try{
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$ers = $this->where('complainId='.$id)->update($data);
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if($ers!==false){
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//发站内信息提醒
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$tpl = WSTMsgTemplates('ORDER_NEW_COMPLAIN');
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if( $tpl['tplContent']!='' && $tpl['status']=='1'){
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$find = ['${ORDER_NO}'];
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$replace = [$rs['orderNo']];
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$msg = array();
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$msg["shopId"] = $rs["shopId"];
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$msg["tplCode"] = $tpl["tplCode"];
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$msg["msgType"] = 1;
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$msg["content"] = str_replace($find,$replace,$tpl['tplContent']) ;
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$msg["msgJson"] = ['from'=>3,'dataId'=>$id];
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model("common/MessageQueues")->add($msg);
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}
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Db::commit();
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return WSTReturn('操作成功',1);
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}
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}catch (\Exception $e) {
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Db::rollback();errLog($e);
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return WSTReturn('操作失败',-1);
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}
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}else{
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return WSTReturn('操作失败，该投诉状态已发生改变，请刷新后重试!',-1);
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}
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return $rd;
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}
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/**
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* 仲裁
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*/
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public function finalHandle(){
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$rd = array('status'=>-1,'msg'=>'无效的投诉信息');
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$complainId = (int)Input('cid');
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if($complainId==0){
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return WSTReturn('无效的投诉信息',-1);
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}
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//判断是否已经处理过了
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$rs = $this->alias('oc')
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->field('oc.complainStatus,s.userId shopUserId,o.shopId,o.userId,o.orderNo,o.orderId,oc.needRespond')
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->join('__ORDERS__ o','oc.orderId=o.orderId','inner')
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->join('__SHOPS__ s','o.shopId=s.shopId','left')
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->where("complainId=$complainId")
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->find();
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if($rs['complainStatus']!=4){
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$data = array();
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$data['finalHandleStaffId'] = session('WST_STAFF.staffId');
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$data['complainStatus'] = 4;
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$data['finalResult'] = Input('finalResult');
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$data['finalResultTime'] = date('Y-m-d H:i:s');
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Db::startTrans();
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try{
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$ers = $this->where('complainId='.$complainId)->update($data);
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if($ers!==false){
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//需要卖家回应的话则给卖家也一条消息
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$tpl = WSTMsgTemplates('ORDER_HANDLED_COMPLAIN');
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if( $tpl['tplContent']!='' && $tpl['status']=='1'){
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//发站内商家信息提醒
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$find = ['${ORDER_NO}'];
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$replace = [$rs['orderNo']];
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$content = str_replace($find,$replace,$tpl['tplContent']) ;
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if($rs['needRespond']==1){
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$msg = array();
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$msg["shopId"] = $rs["shopId"];
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$msg["tplCode"] = $tpl["tplCode"];
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$msg["msgType"] = 1;
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$msg["content"] = $content ;
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$msg["msgJson"] = ['from'=>3,'dataId'=>$complainId];
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model("common/MessageQueues")->add($msg);
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}
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//发站内用户信息提醒
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WSTSendMsg($rs['userId'],$content,['from'=>3,'dataId'=>$complainId]);
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}
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Db::commit();
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return WSTReturn('操作成功',1);
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}
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}catch(\Exception $e){
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Db::rollback();errLog($e);
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return WSTReturn('操作失败',-1);
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}
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}else{
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return WSTReturn('操作失败，该投诉状态已发生改变，请刷新后重试!',-1);
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}
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}
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}
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