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工单

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This commit is contained in:
Jerry Yan
2024-12-03 10:18:07 +08:00
parent 6fcd8f7ce2
commit a6c7d1de15
14 changed files with 236 additions and 20 deletions
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32
plugs/think-plugs-ticket/src/controller/Ticket.php
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@ -2,11 +2,13 @@
namespace plugin\ticket\controller;
use plugin\ticket\model\TicketDept;
use plugin\ticket\model\TicketReply;
use plugin\ticket\model\TicketTicket;
use plugin\ticket\model\TicketType;
use think\admin\Controller;
use think\admin\helper\QueryHelper;
use think\admin\model\SystemUser;
/**
* 工单管理
@ -127,4 +129,34 @@ class Ticket extends Controller
$data['contact'] = $adminInfo['contact_phone'];
}
}
public function move()
{
$this->title = "工单分配";
if ($this->request->isPost()) {
// 提交
$data = $this->_vali([
'id.require' => '请指定工单ID！',
'type.require' => '请指定分配类型！',
'dept_id.require' => '请指定处理部门！',
'user_id.require' => '请指定负责人员！',
]);
$ticket = TicketTicket::mk()->where('id', '=', $data['id'])->findOrEmpty();
if ($ticket->isEmpty()) $this->error('工单不存在！');
$ticket->fz_user_id = $data['user_id'];
$ticket->fz_dept_id = $data['dept_id'];
if ($data['type'] == 1) {
// 内部
$ticket->state = 1;
} else {
// 外部
$ticket->state = 2;
}
$ticket->save();
} else {
$this->dept_list = TicketDept::query()->scope('avail')->select();
$this->user_list = SystemUser::query()->select();
$this->fetch();
}
}
}

17
plugs/think-plugs-ticket/src/controller/TicketInter.php
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@ -32,7 +32,22 @@ class TicketInter extends Controller
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name', 'last_reply']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
});
}
public function my()
{
$this->title = '我的工单';
$this->user_id = $this->request->session('user')['id'];
TicketTicketInter::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
$query->where(['current_admin_id' => $this->user_id]);
});
}

15
plugs/think-plugs-ticket/src/controller/TicketOuter.php
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@ -37,6 +37,21 @@ class TicketOuter extends Controller
});
}
public function my()
{
$this->title = '我的工单';
$this->user_id = $this->request->session('user')['id'];
TicketTicketOuter::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
->dateBetween(['create_at'])
->equal(['status', 'type_id']);
$query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
$query->where(['current_admin_id' => $this->user_id]);
});
}
/**
* 查看工单
* @auth true

3
plugs/think-plugs-ticket/src/controller/UserShare.php
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@ -8,6 +8,7 @@ use plugin\ticket\model\TicketType;
use plugin\ticket\model\TicketUserShare;
use think\admin\Controller;
use think\admin\helper\QueryHelper;
use think\admin\model\SystemUser;
/**
* 用户随手拍
@ -57,7 +58,7 @@ class UserShare extends Controller
$this->ticket_list = [];
}
$this->type_list = TicketType::getList();
$this->user_list = [];
$this->user_list = SystemUser::query()->select();
$this->fetch('detail');
}

5
plugs/think-plugs-ticket/src/model/TicketDept.php
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@ -6,5 +6,8 @@ use think\admin\Model;
class TicketDept extends Model
{
public function scopeAvail($query)
{
$query->where('status', '=', 1);
}
}

4
plugs/think-plugs-ticket/src/model/TicketTicket.php
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@ -6,7 +6,9 @@ use think\admin\Model;
class TicketTicket extends Model
{
protected $append = ['status_text', 'type_name'];
protected $append = ['status_text', 'type_name', 'dept_name'];
protected $globalScope = ['unConf'];
protected $table = 'ticket_ticket';
public function type()
{
return $this->belongsTo(TicketType::class, 'type_id');

1
plugs/think-plugs-ticket/src/model/TicketTicketInter.php
View File

@ -4,7 +4,6 @@ namespace plugin\ticket\model;
class TicketTicketInter extends TicketTicket
{
protected $append = ['status_text', 'type_name', 'dept_name'];
protected $globalScope = ['inter'];
protected $table = 'ticket_ticket';
public function type()

1
plugs/think-plugs-ticket/src/model/TicketTicketOuter.php
View File

@ -4,7 +4,6 @@ namespace plugin\ticket\model;
class TicketTicketOuter extends TicketTicket
{
protected $append = ['status_text', 'type_name', 'dept_name'];
protected $globalScope = ['outer'];
protected $table = 'ticket_ticket';
public function type()

6
plugs/think-plugs-ticket/src/view/ticket/index.html
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@ -1,6 +1,7 @@
{extend name="table"}
{block name="button"}
<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("my")}' data-title="我的工单">我的工单</button>
<!--{if auth("add")}-->
<button type="button" class="layui-btn layui-btn-sm layui-btn-disabled" data-modal='{:url("add")}' data-title="添加工单">添加工单</button>
<!--{/if}-->
@ -22,14 +23,11 @@
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("move")}-->
<a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="流转">分配</a>
<a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="分配">分配</a>
<!--{/if}-->
<!--{if auth("edit")}-->
<a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="是否删除此工单？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
</script>
{/block}

3
plugs/think-plugs-ticket/src/view/ticket_inter/index.html
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@ -18,6 +18,9 @@
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
</script>
{/block}

78
plugs/think-plugs-ticket/src/view/ticket_inter/my.html Normal file
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@ -0,0 +1,78 @@
{extend name="table"}
{block name="button"}
<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("index")}' data-title="所有工单">所有工单</button>
{/block}
{block name="content"}
<div class="layui-tab">
<div class="layui-row">
<div class="layui-col">
<div class="article_list think-bg-white">
{include file='ticket_inter/index_search'}
<table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
</div>
</div>
</div>
</div>
<script type="text/html" id="toolbar">
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
</script>
{/block}
{block name='style'}
<style>
</style>
{/block}
{block name='script'}
<script>
$(function () {
$('#ticketTable').layTable({
height: 'full-250',
toolbar: true,
sort: {field: 'create_at', type: 'desc'},
title: '工单列表',
cols: [[
{field:'create_at', title: '工单创建时间', width: 160, sort: true},
{field:'source_type_name', title:'工单来源', width:120},
{field:'type_name', title:'工单类型', width:160},
{field:'content', title:'工单内容', minWidth:100},
{field:'ticket_address', title:'工单地址', width:200, templet:function(item){
if (item.ticket_address) {
return `${item.ticket_region} ${item.ticket_address}`;
} else {
return '';
}
}},
{field: 'imgs', title: '工单图片', width: 100, templet:function(item){
if (item.imgs) {
return item.imgs.split("|").map((img) => {
return laytpl('<a target="_blank" data-tips-hover data-tips-image="{{d}}"><i class="layui-icon layui-icon-picture"></i></a>').render(img)
}).concat(' ')
} else {
return '';
}
}},
{field:'status', title:'状态', width:80, templet:function(item){
if(item.status == 0){
return '<span style="color:red;">正在处理</span>';
}else if(item.status == 1){
return '<span style="color:green;">已处理</span>';
}else{
return '<span style="color:gray;">已关闭</span>';
}
}},
{fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
]],
page: true
})
})
</script>
{/block}

8
plugs/think-plugs-ticket/src/view/ticket_outer/index.html
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@ -18,14 +18,8 @@
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("move")}-->
<a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="流转">分配</a>
<!--{/if}-->
<!--{if auth("edit")}-->
<a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="是否删除此工单？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
</script>
{/block}

78
plugs/think-plugs-ticket/src/view/ticket_outer/my.html Normal file
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@ -0,0 +1,78 @@
{extend name="table"}
{block name="button"}
<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("index")}' data-title="所有工单">所有工单</button>
{/block}
{block name="content"}
<div class="layui-tab">
<div class="layui-row">
<div class="layui-col">
<div class="article_list think-bg-white">
{include file='ticket_outer/index_search'}
<table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
</div>
</div>
</div>
</div>
<script type="text/html" id="toolbar">
<!--{if auth("detail")}-->
<a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
</script>
{/block}
{block name='style'}
<style>
</style>
{/block}
{block name='script'}
<script>
$(function () {
$('#ticketTable').layTable({
height: 'full-250',
toolbar: true,
sort: {field: 'create_at', type: 'desc'},
title: '工单列表',
cols: [[
{field:'create_at', title: '工单创建时间', width: 160, sort: true},
{field:'source_type_name', title:'工单来源', width:120},
{field:'type_name', title:'工单类型', width:160},
{field:'content', title:'工单内容', minWidth:100},
{field:'ticket_address', title:'工单地址', width:200, templet:function(item){
if (item.ticket_address) {
return `${item.ticket_region} ${item.ticket_address}`;
} else {
return '';
}
}},
{field: 'imgs', title: '工单图片', width: 100, templet:function(item){
if (item.imgs) {
return item.imgs.split("|").map((img) => {
return laytpl('<a target="_blank" data-tips-hover data-tips-image="{{d}}"><i class="layui-icon layui-icon-picture"></i></a>').render(img)
}).concat(' ')
} else {
return '';
}
}},
{field:'status', title:'状态', width:80, templet:function(item){
if(item.status == 0){
return '<span style="color:red;">正在处理</span>';
}else if(item.status == 1){
return '<span style="color:green;">已处理</span>';
}else{
return '<span style="color:gray;">已关闭</span>';
}
}},
{fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
]],
page: true
})
})
</script>
{/block}

5
plugs/think-plugs-ticket/src/view/user_share/detail.html
View File

@ -144,9 +144,8 @@
<div class="layui-input-block">
<select name="user_id" lay-search="{caseSensitive:false, fuzzy: false}">
<option value="">请选择核实人员</option>
<option value="0">TEST</option>
{foreach $user_list as $user}
<option value="{$user.id}">{$user.name}</option>
<option value="{$user.id}">【{$user.username}】{$user.nickname}</option>
{/foreach}
</select>
</div>
@ -157,7 +156,7 @@
<select name="ticket_id" lay-search="{caseSensitive:false, fuzzy: false}">
<option value="">请选择已有工单</option>
{foreach $ticket_list as $ticket}
<option value="{$ticket.id}">{$ticket.id} - {$ticket.type_name}</option>
<option value="{$ticket.id}">{$ticket.id} - {$ticket.content}</option>
{/foreach}
</select>
</div>