工单

plugs/think-plugs-ticket/src/controller/Ticket.php

@@ -2,11 +2,13 @@
 
 namespace plugin\ticket\controller;
 
+use plugin\ticket\model\TicketDept;
 use plugin\ticket\model\TicketReply;
 use plugin\ticket\model\TicketTicket;
 use plugin\ticket\model\TicketType;
 use think\admin\Controller;
 use think\admin\helper\QueryHelper;
+use think\admin\model\SystemUser;
 
 /**
  * 工单管理
@@ -127,4 +129,34 @@ class Ticket extends Controller
             $data['contact'] = $adminInfo['contact_phone'];
         }
     }
+
+    public function move()
+    {
+        $this->title = "工单分配";
+        if ($this->request->isPost()) {
+            // 提交
+            $data = $this->_vali([
+                'id.require' => '请指定工单ID！',
+                'type.require' => '请指定分配类型！',
+                'dept_id.require' => '请指定处理部门！',
+                'user_id.require' => '请指定负责人员！',
+            ]);
+            $ticket = TicketTicket::mk()->where('id', '=', $data['id'])->findOrEmpty();
+            if ($ticket->isEmpty()) $this->error('工单不存在！');
+            $ticket->fz_user_id = $data['user_id'];
+            $ticket->fz_dept_id = $data['dept_id'];
+            if ($data['type'] == 1) {
+                // 内部
+                $ticket->state = 1;
+            } else {
+                // 外部
+                $ticket->state = 2;
+            }
+            $ticket->save();
+        } else {
+            $this->dept_list = TicketDept::query()->scope('avail')->select();
+            $this->user_list = SystemUser::query()->select();
+            $this->fetch();
+        }
+    }
 }

plugs/think-plugs-ticket/src/controller/TicketInter.php

@@ -32,7 +32,22 @@ class TicketInter extends Controller
             $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
                 ->dateBetween(['create_at'])
                 ->equal(['status', 'type_id']);
-            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name', 'last_reply']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+        });
+    }
+
+    public function my()
+    {
+        $this->title = '我的工单';
+        $this->user_id = $this->request->session('user')['id'];
+        TicketTicketInter::mQuery()->layTable(function () {
+
+        }, function (QueryHelper $query) {
+            $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status', 'type_id']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+            $query->where(['current_admin_id' => $this->user_id]);
         });
     }
 

plugs/think-plugs-ticket/src/controller/TicketOuter.php

@@ -37,6 +37,21 @@ class TicketOuter extends Controller
         });
     }
 
+    public function my()
+    {
+        $this->title = '我的工单';
+        $this->user_id = $this->request->session('user')['id'];
+        TicketTicketOuter::mQuery()->layTable(function () {
+
+        }, function (QueryHelper $query) {
+            $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status', 'type_id']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+            $query->where(['current_admin_id' => $this->user_id]);
+        });
+    }
+
     /**
      * 查看工单
      * @auth true

plugs/think-plugs-ticket/src/controller/UserShare.php

@@ -8,6 +8,7 @@ use plugin\ticket\model\TicketType;
 use plugin\ticket\model\TicketUserShare;
 use think\admin\Controller;
 use think\admin\helper\QueryHelper;
+use think\admin\model\SystemUser;
 
 /**
  * 用户随手拍
@@ -57,7 +58,7 @@ class UserShare extends Controller
             $this->ticket_list = [];
         }
         $this->type_list = TicketType::getList();
-        $this->user_list = [];
+        $this->user_list = SystemUser::query()->select();
         $this->fetch('detail');
     }