工单

plugs/think-plugs-ticket/src/controller/Ticket.php

@@ -2,11 +2,13 @@
 
 namespace plugin\ticket\controller;
 
+use plugin\ticket\model\TicketDept;
 use plugin\ticket\model\TicketReply;
 use plugin\ticket\model\TicketTicket;
 use plugin\ticket\model\TicketType;
 use think\admin\Controller;
 use think\admin\helper\QueryHelper;
+use think\admin\model\SystemUser;
 
 /**
  * 工单管理
@@ -127,4 +129,34 @@ class Ticket extends Controller
             $data['contact'] = $adminInfo['contact_phone'];
         }
     }
+
+    public function move()
+    {
+        $this->title = "工单分配";
+        if ($this->request->isPost()) {
+            // 提交
+            $data = $this->_vali([
+                'id.require' => '请指定工单ID！',
+                'type.require' => '请指定分配类型！',
+                'dept_id.require' => '请指定处理部门！',
+                'user_id.require' => '请指定负责人员！',
+            ]);
+            $ticket = TicketTicket::mk()->where('id', '=', $data['id'])->findOrEmpty();
+            if ($ticket->isEmpty()) $this->error('工单不存在！');
+            $ticket->fz_user_id = $data['user_id'];
+            $ticket->fz_dept_id = $data['dept_id'];
+            if ($data['type'] == 1) {
+                // 内部
+                $ticket->state = 1;
+            } else {
+                // 外部
+                $ticket->state = 2;
+            }
+            $ticket->save();
+        } else {
+            $this->dept_list = TicketDept::query()->scope('avail')->select();
+            $this->user_list = SystemUser::query()->select();
+            $this->fetch();
+        }
+    }
 }

plugs/think-plugs-ticket/src/controller/TicketInter.php

@@ -32,7 +32,22 @@ class TicketInter extends Controller
             $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
                 ->dateBetween(['create_at'])
                 ->equal(['status', 'type_id']);
-            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name', 'last_reply']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+        });
+    }
+
+    public function my()
+    {
+        $this->title = '我的工单';
+        $this->user_id = $this->request->session('user')['id'];
+        TicketTicketInter::mQuery()->layTable(function () {
+
+        }, function (QueryHelper $query) {
+            $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status', 'type_id']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+            $query->where(['current_admin_id' => $this->user_id]);
         });
     }
 

plugs/think-plugs-ticket/src/controller/TicketOuter.php

@@ -37,6 +37,21 @@ class TicketOuter extends Controller
         });
     }
 
+    public function my()
+    {
+        $this->title = '我的工单';
+        $this->user_id = $this->request->session('user')['id'];
+        TicketTicketOuter::mQuery()->layTable(function () {
+
+        }, function (QueryHelper $query) {
+            $query->like(['title|content|contact_name|ticket_address|contact_phone#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status', 'type_id']);
+            $query->append(['imgs_arr', 'source_type_name', 'status_text', 'type_name']);
+            $query->where(['current_admin_id' => $this->user_id]);
+        });
+    }
+
     /**
      * 查看工单
      * @auth true

plugs/think-plugs-ticket/src/controller/UserShare.php

@@ -8,6 +8,7 @@ use plugin\ticket\model\TicketType;
 use plugin\ticket\model\TicketUserShare;
 use think\admin\Controller;
 use think\admin\helper\QueryHelper;
+use think\admin\model\SystemUser;
 
 /**
  * 用户随手拍
@@ -57,7 +58,7 @@ class UserShare extends Controller
             $this->ticket_list = [];
         }
         $this->type_list = TicketType::getList();
-        $this->user_list = [];
+        $this->user_list = SystemUser::query()->select();
         $this->fetch('detail');
     }
 

plugs/think-plugs-ticket/src/model/TicketDept.php

@@ -6,5 +6,8 @@ use think\admin\Model;
 
 class TicketDept extends Model
 {
-
+    public function scopeAvail($query)
+    {
+        $query->where('status', '=', 1);
+    }
 }

plugs/think-plugs-ticket/src/model/TicketTicket.php

@@ -6,7 +6,9 @@ use think\admin\Model;
 
 class TicketTicket extends Model
 {
-    protected $append = ['status_text', 'type_name'];
+    protected $append = ['status_text', 'type_name', 'dept_name'];
+    protected $globalScope = ['unConf'];
+    protected $table = 'ticket_ticket';
     public function type()
     {
         return $this->belongsTo(TicketType::class, 'type_id');

plugs/think-plugs-ticket/src/model/TicketTicketInter.php

@@ -4,7 +4,6 @@ namespace plugin\ticket\model;
 
 class TicketTicketInter extends TicketTicket
 {
-    protected $append = ['status_text', 'type_name', 'dept_name'];
     protected $globalScope = ['inter'];
     protected $table = 'ticket_ticket';
     public function type()

plugs/think-plugs-ticket/src/model/TicketTicketOuter.php

@@ -4,7 +4,6 @@ namespace plugin\ticket\model;
 
 class TicketTicketOuter extends TicketTicket
 {
-    protected $append = ['status_text', 'type_name', 'dept_name'];
     protected $globalScope = ['outer'];
     protected $table = 'ticket_ticket';
     public function type()

plugs/think-plugs-ticket/src/view/ticket/index.html

@@ -1,6 +1,7 @@
 {extend name="table"}
 
 {block name="button"}
+<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("my")}' data-title="我的工单">我的工单</button>
 <!--{if auth("add")}-->
 <button type="button" class="layui-btn layui-btn-sm layui-btn-disabled" data-modal='{:url("add")}' data-title="添加工单">添加工单</button>
 <!--{/if}-->
@@ -22,14 +23,11 @@
     <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
     <!--{/if}-->
     <!--{if auth("move")}-->
-    <a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="流转">分配</a>
+    <a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="分配">分配</a>
     <!--{/if}-->
     <!--{if auth("edit")}-->
     <a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
     <!--{/if}-->
-    <!--{if auth("remove")}-->
-    <a data-confirm="是否删除此工单？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
-    <!--{/if}-->
 </script>
 {/block}
 

plugs/think-plugs-ticket/src/view/ticket_inter/index.html

@@ -18,6 +18,9 @@
     <!--{if auth("detail")}-->
     <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
     <!--{/if}-->
+    <!--{if auth("remove")}-->
+    <a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
+    <!--{/if}-->
 </script>
 {/block}
 

plugs/think-plugs-ticket/src/view/ticket_inter/my.html

@@ -0,0 +1,78 @@
+{extend name="table"}
+
+{block name="button"}
+<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("index")}' data-title="所有工单">所有工单</button>
+{/block}
+
+{block name="content"}
+<div class="layui-tab">
+    <div class="layui-row">
+        <div class="layui-col">
+            <div class="article_list think-bg-white">
+                {include file='ticket_inter/index_search'}
+                <table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
+            </div>
+        </div>
+    </div>
+</div>
+<script type="text/html" id="toolbar">
+    <!--{if auth("detail")}-->
+    <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
+    <!--{/if}-->
+    <!--{if auth("remove")}-->
+    <a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
+    <!--{/if}-->
+</script>
+{/block}
+
+{block name='style'}
+<style>
+</style>
+{/block}
+
+{block name='script'}
+<script>
+    $(function () {
+        $('#ticketTable').layTable({
+            height: 'full-250',
+            toolbar: true,
+            sort: {field: 'create_at', type: 'desc'},
+            title: '工单列表',
+            cols: [[
+                {field:'create_at', title: '工单创建时间', width: 160, sort: true},
+                {field:'source_type_name', title:'工单来源', width:120},
+                {field:'type_name', title:'工单类型', width:160},
+                {field:'content', title:'工单内容', minWidth:100},
+                {field:'ticket_address', title:'工单地址', width:200, templet:function(item){
+                    if (item.ticket_address) {
+                        return `${item.ticket_region} ${item.ticket_address}`;
+                    } else {
+                        return '';
+                    }
+                    }},
+                {field: 'imgs', title: '工单图片', width: 100, templet:function(item){
+                        if (item.imgs) {
+                            return item.imgs.split("|").map((img) => {
+                                return laytpl('<a target="_blank" data-tips-hover data-tips-image="{{d}}"><i class="layui-icon layui-icon-picture"></i></a>').render(img)
+                            }).concat(' ')
+                        } else {
+                            return '';
+                        }
+                    }},
+                {field:'status', title:'状态', width:80, templet:function(item){
+                        if(item.status == 0){
+                            return '<span style="color:red;">正在处理</span>';
+                        }else if(item.status == 1){
+                            return '<span style="color:green;">已处理</span>';
+                        }else{
+                            return '<span style="color:gray;">已关闭</span>';
+                        }
+                    }},
+
+                {fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
+            ]],
+            page: true
+        })
+    })
+</script>
+{/block}

plugs/think-plugs-ticket/src/view/ticket_outer/index.html

@@ -18,14 +18,8 @@
     <!--{if auth("detail")}-->
     <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
     <!--{/if}-->
-    <!--{if auth("move")}-->
-    <a data-modal="{:url('move')}?ticket_id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="流转">分配</a>
-    <!--{/if}-->
-    <!--{if auth("edit")}-->
-    <a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs layui-btn-danger" title="修改工单">修改</a>
-    <!--{/if}-->
     <!--{if auth("remove")}-->
-    <a data-confirm="是否删除此工单？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
+    <a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
     <!--{/if}-->
 </script>
 {/block}

plugs/think-plugs-ticket/src/view/ticket_outer/my.html

@@ -0,0 +1,78 @@
+{extend name="table"}
+
+{block name="button"}
+<button type="button" class="layui-btn layui-btn-sm layui-btn-primary" data-modal='{:url("index")}' data-title="所有工单">所有工单</button>
+{/block}
+
+{block name="content"}
+<div class="layui-tab">
+    <div class="layui-row">
+        <div class="layui-col">
+            <div class="article_list think-bg-white">
+                {include file='ticket_outer/index_search'}
+                <table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="ticketTable" lay-filter="ticketTable"></table>
+            </div>
+        </div>
+    </div>
+</div>
+<script type="text/html" id="toolbar">
+    <!--{if auth("detail")}-->
+    <a data-modal="{:url('detail')}?id={{ d.id }}" data-height="90%" data-width="60%" class="layui-btn layui-btn-xs layui-btn-normal" title="详情">详情</a>
+    <!--{/if}-->
+    <!--{if auth("remove")}-->
+    <a data-confirm="确定要永久删除此工单吗？" data-action="{:url('remove')}"  data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
+    <!--{/if}-->
+</script>
+{/block}
+
+{block name='style'}
+<style>
+</style>
+{/block}
+
+{block name='script'}
+<script>
+    $(function () {
+        $('#ticketTable').layTable({
+            height: 'full-250',
+            toolbar: true,
+            sort: {field: 'create_at', type: 'desc'},
+            title: '工单列表',
+            cols: [[
+                {field:'create_at', title: '工单创建时间', width: 160, sort: true},
+                {field:'source_type_name', title:'工单来源', width:120},
+                {field:'type_name', title:'工单类型', width:160},
+                {field:'content', title:'工单内容', minWidth:100},
+                {field:'ticket_address', title:'工单地址', width:200, templet:function(item){
+                    if (item.ticket_address) {
+                        return `${item.ticket_region} ${item.ticket_address}`;
+                    } else {
+                        return '';
+                    }
+                    }},
+                {field: 'imgs', title: '工单图片', width: 100, templet:function(item){
+                        if (item.imgs) {
+                            return item.imgs.split("|").map((img) => {
+                                return laytpl('<a target="_blank" data-tips-hover data-tips-image="{{d}}"><i class="layui-icon layui-icon-picture"></i></a>').render(img)
+                            }).concat(' ')
+                        } else {
+                            return '';
+                        }
+                    }},
+                {field:'status', title:'状态', width:80, templet:function(item){
+                        if(item.status == 0){
+                            return '<span style="color:red;">正在处理</span>';
+                        }else if(item.status == 1){
+                            return '<span style="color:green;">已处理</span>';
+                        }else{
+                            return '<span style="color:gray;">已关闭</span>';
+                        }
+                    }},
+
+                {fixed: 'right', title:'操作', toolbar: '#toolbar', width:200}
+            ]],
+            page: true
+        })
+    })
+</script>
+{/block}

plugs/think-plugs-ticket/src/view/user_share/detail.html

@@ -144,9 +144,8 @@
                             <div class="layui-input-block">
                                 <select name="user_id" lay-search="{caseSensitive:false, fuzzy: false}">
                                     <option value="">请选择核实人员</option>
-                                    <option value="0">TEST</option>
                                     {foreach $user_list as $user}
-                                    <option value="{$user.id}">{$user.name}</option>
+                                    <option value="{$user.id}">【{$user.username}】{$user.nickname}</option>
                                     {/foreach}
                                 </select>
                             </div>
@@ -157,7 +156,7 @@
                                 <select name="ticket_id" lay-search="{caseSensitive:false, fuzzy: false}">
                                     <option value="">请选择已有工单</option>
                                     {foreach $ticket_list as $ticket}
-                                    <option value="{$ticket.id}">{$ticket.id} - {$ticket.type_name}</option>
+                                    <option value="{$ticket.id}">{$ticket.id} - {$ticket.content}</option>
                                     {/foreach}
                                 </select>
                             </div>