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常用回复和直接回复功能

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This commit is contained in:
Jerry Yan
2025-03-12 14:51:19 +08:00
parent 5ad1a04a98
commit b5a515b0ac
9 changed files with 311 additions and 23 deletions
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97
plugs/think-plugs-ticket/src/controller/CommonReply.php Normal file
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@ -0,0 +1,97 @@
<?php
namespace plugin\ticket\controller;
use plugin\ticket\model\TicketCommonReply;
use think\admin\Controller;
use think\admin\helper\QueryHelper;
/**
* 常用回复管理
*/
class CommonReply extends Controller
{
/**
* 常用回复列表
* @auth true
* @menu true
* @return void
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\DbException
* @throws \think\db\exception\ModelNotFoundException
*/
public function index()
{
$this->title = '常用回复列表';
TicketCommonReply::mQuery()->layTable(function () {
}, function (QueryHelper $query) {
$query->like(['title#keyword'])
->dateBetween(['create_at'])
->equal(['status']);
$query->append(['status_text']);
});
}
/**
* 添加常用回复
* @auth true
* @menu true
* @return void
*/
public function add()
{
$this->title = '添加常用回复';
TicketCommonReply::mForm('form');
}
/**
* 编辑常用回复
* @auth true
* @menu true
* @return void
*/
public function edit()
{
$this->title = '编辑常用回复';
TicketCommonReply::mForm('form');
}
/**
* 删除常用回复
* @auth true
* @menu true
* @return void
*/
public function remove()
{
TicketCommonReply::mDelete();
}
/**
* 启用常用回复
* @auth true
* @menu true
* @return void
*/
public function enable()
{
$this->_applyFormToken();
['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 1]);
$this->success('启用成功！');
}
/**
* 禁用常用回复
* @auth true
* @menu true
* @return void
*/
public function disable()
{
$this->_applyFormToken();
['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 0]);
$this->success('禁用成功！');
}
}

12
plugs/think-plugs-ticket/src/controller/UserShare.php
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@ -3,6 +3,7 @@
namespace plugin\ticket\controller;
use plugin\points_mall\service\UserPointService;
use plugin\ticket\model\TicketCommonReply;
use plugin\ticket\model\TicketTicket;
use plugin\ticket\model\TicketType;
use plugin\ticket\model\TicketUserShare;
@ -59,6 +60,7 @@ class UserShare extends Controller
}
$this->type_list = TicketType::getList();
$this->user_list = SystemUser::query()->select();
$this->common_reply_list = TicketCommonReply::query()->scope(['avail'])->select();
$this->fetch('detail');
}
@ -75,6 +77,7 @@ class UserShare extends Controller
if ($userShare->isEmpty()) $this->error('用户随手拍不存在！');
if ($userShare->status !== 0) $this->error('用户随手拍已处理！');
$ticket_id = null;
$result = "已形成工单交由专人处理";
switch ($basic_data['_type']) {
case 'new':
$data = $this->_vali([
@ -112,6 +115,9 @@ class UserShare extends Controller
$ticket->source = $userShare;
$ticket->save();
break;
case 'skip':
$result = "已处理完毕";
break;
default:
$this->error('参数错误');
}
@ -121,6 +127,12 @@ class UserShare extends Controller
UserPointService::addUserPoint($userShare->user_id, $basic_data['point_aware'], '用户随手拍奖励积分');
$userShare->status = 1;
$userShare->save();
$adminInfo = $this->request->session('user');
$userShare->logs()->save([
'op_name' => $adminInfo["username"],
'content' => $basic_data['content'],
'result' => $result,
]);
$this->success('处理成功！');
}
}

23
plugs/think-plugs-ticket/src/model/TicketCommonReply.php Normal file
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@ -0,0 +1,23 @@
<?php
namespace plugin\ticket\model;
use think\admin\Model;
class TicketCommonReply extends Model
{
protected $table = 'ticket_common_reply';
protected $autoWriteTimestamp = true;
protected $createTime = 'create_at';
protected $updateTime = 'update_at';
public function getStatusTextAttr($value, $data)
{
return $data['status'] ? '启用' : '禁用';
}
public function scopeAvail($query)
{
return $query->where('status', '=', 1);
}
}

5
plugs/think-plugs-ticket/src/model/TicketUserShare.php
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@ -31,4 +31,9 @@ class TicketUserShare extends Model
{
return $this->belongsTo(TicketTicket::class, 'linked_ticket_id', 'id');
}
public function logs()
{
return $this->hasMany(TicketUserShareLog::class, 'us_id', 'id');
}
}

21
plugs/think-plugs-ticket/src/model/TicketUserShareLog.php Normal file
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@ -0,0 +1,21 @@
<?php
namespace plugin\ticket\model;
use think\admin\Model;
class TicketUserShareLog extends Model
{
protected $table = 'ticket_user_share_log';
protected $append = ['op_name_with_result'];
public function getOpNameWithResultAttr($value, $data)
{
return $data['op_name'] . ($data['result'] ? " - {$data['result']}" : '');
}
public function userShare()
{
return $this->belongsTo(TicketUserShare::class, 'us_id', 'id');
}
}

20
plugs/think-plugs-ticket/src/view/common_reply/form.html Normal file
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@ -0,0 +1,20 @@
<form class="layui-form layui-card margin-top-10 padding-10" action="{:sysuri()}" data-auto="true" method="post" autocomplete="off">
<input class="layui-input layui-hide" type='hidden' value="{:input('get.id')}" name='id'>
<div class="layui-form-item">
<label class="layui-form-label">后台显示名称</label>
<div class="layui-input-block">
<input type="text" name="title" required class="layui-input" placeholder="请输入回复名称" value="{$vo.title|default=''}">
</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">回复内容</label>
<div class="layui-input-block">
<textarea name="content" required class="layui-textarea" placeholder="请输入回复内容">{$vo.content|default=''}</textarea>
</div>
</div>
<div class="layui-form-item">
<div class="layui-input-block">
<button class="layui-btn" lay-submit lay-filter="formSubmit">提交</button>
</div>
</div>
</form>

60
plugs/think-plugs-ticket/src/view/common_reply/index.html Normal file
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@ -0,0 +1,60 @@
{extend name="table"}
{block name="button"}
<!--{if auth("add")}-->
<a data-modal="{:url('add')}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="新增">新增</a>
<!--{/if}-->
{/block}
{block name="content"}
<div class="layui-row">
<div class="layui-col">
<div class="article_list think-bg-white">
{include file='common_reply/index_search'}
<table class="layui-hide" data-url="{$request->url()}" data-target-search="form.form-search" id="commonReplyTable" lay-filter="commonReplyTable"></table>
</div>
</div>
</div>
<script type="text/html" id="toolbar">
<!--{if auth("edit")}-->
<a data-modal="{:url('edit')}?id={{ d.id }}" data-height="80%" data-width="80%" class="layui-btn layui-btn-xs" title="编辑">编辑</a>
<!--{/if}-->
{{# if(d.status == 0) { }}
<!--{if auth("enable")}-->
<a data-confirm="确定要启用此常用回复吗？" data-action="{:url('enable')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('enable')}" class="layui-btn layui-btn-xs layui-btn-normal" title="启用">启用</a>
<!--{/if}-->
<!--{if auth("remove")}-->
<a data-confirm="确定要删除此常用回复吗？" data-action="{:url('remove')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('remove')}" class="layui-btn layui-btn-xs layui-btn-danger" title="删除">删除</a>
<!--{/if}-->
{{# } else { }}
<!--{if auth("disable")}-->
<a data-confirm="确定要禁用此常用回复吗？" data-action="{:url('disable')}" data-value="id#{{ d.id }}" data-csrf="{:systoken('disable')}" class="layui-btn layui-btn-xs layui-btn-warm" title="禁用">禁用</a>
<!--{/if}-->
{{# } }}
</script>
{/block}
{block name='style'}
<style>
</style>
{/block}
{block name='script'}
<script>
$(function () {
$('#commonReplyTable').layTable({
height: 'full-250',
toolbar: true,
sort: {field: 'create_at', type: 'desc'},
title: '常用回复列表',
cols: [[
{field:'create_at', title: '创建时间', width: 160, sort: true},
{field:'title', title:'回复名称', width:160},
{field:'content', title:'回复内容', minWidth:100},
{field:'status_text', title:'状态', width:100},
{align: 'center', toolbar: '#toolbar', title: '操作', width: 200}
]]
});
});
</script>
{/block}

16
plugs/think-plugs-ticket/src/view/common_reply/index_search.html Normal file
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@ -0,0 +1,16 @@
<fieldset>
<legend>条件搜索</legend>
<form class="layui-form layui-form-pane form-search" action="{:request()->url()}" onsubmit="return false" method="get" autocomplete="off">
<div class="layui-form-item layui-inline">
<label class="layui-form-label">显示名称</label>
<div class="layui-input-inline">
<input name="keyword" value="{:input('get.keyword')}" placeholder="请输入显示名称" class="layui-input">
</div>
</div>
<div class="layui-form-item layui-inline">
<button class="layui-btn layui-btn-primary" lay-submit lay-filter="searchData"><i class="layui-icon">&#xe615;</i> 搜 索</button>
</div>
</form>
</fieldset>

80
plugs/think-plugs-ticket/src/view/user_share/detail.html
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@ -1,7 +1,7 @@
<div class="layui-tab layui-tab-brief">
<ul class="layui-tab-title">
<li class="layui-this">基本信息</li>
<li>关联工单</li>
<li>处置信息</li>
</ul>
<div class="layui-tab-content">
<div class="layui-tab-item layui-show">
@ -105,35 +105,60 @@
{/if}
</div>
<div class="layui-tab-item">
{if $vo.linked_ticket_id}
<div class="layui-card">
<div class="layui-card-header">关联工单</div>
<div class="layui-card-body">
<table class="layui-table">
<tbody class="layui-table-body">
<tr>
<td style="width: 120px">工单编号</td>
<td>{$vo.linked_ticket.id|default=""}</td>
</tr>
<tr>
<td>工单类型</td>
<td>{$vo.linked_ticket.type_name|default=""}</td>
</tr>
</tbody>
</table>
{if $vo.status eq 1}
{if $vo.linked_ticket_id}
<div class="layui-card">
<div class="layui-card-header">关联工单</div>
<div class="layui-card-body">
<table class="layui-table">
<tbody class="layui-table-body">
<tr>
<td style="width: 120px">工单编号</td>
<td>{$vo.linked_ticket.id|default=""}</td>
</tr>
<tr>
<td>工单类型</td>
<td>{$vo.linked_ticket.type_name|default=""}</td>
</tr>
<tr>
<td>工单标题</td>
<td>{$vo.linked_ticket.title|default=""}</td>
</tr>
<tr>
<td>工单内容</td>
<td>{$vo.linked_ticket.content|default=""}</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
{else}
<div class="layui-card">
<div class="layui-card-header">直接回复</div>
<div class="layui-card-body">
<table class="layui-table">
<tbody class="layui-table-body">
<tr>
<td style="width: 120px">回复内容</td>
<td>{$vo.content|default=""}</td>
</tr>
</tbody>
</table>
</div>
</div>
{/if}
{else}
<div class="layui-card">
<div class="layui-card-header">关联工单</div>
<div class="layui-card-header">处置随手拍</div>
<div class="layui-card-body">
<form action="{:url('link')}" method="post" class="layui-form">
<input type="hidden" name="id" value="{$vo.id}">
<div class="layui-form-item">
<label class="layui-form-label">工单类型</label>
<label class="layui-form-label label-required">处置方式</label>
<div class="layui-input-block">
<select name="_type" lay-verify="required" lay-filter="Type">
<option value="">请选择绑定方式</option>
<option value="">请选择处置方式</option>
<option value="skip">直接回复</option>
<option value="new">新建工单</option>
<option value="exist">已有工单</option>
</select>
@ -173,14 +198,20 @@
</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">用户反馈</label>
<label class="layui-form-label label-required">用户反馈</label>
<div class="layui-input-block">
<select name="_common_reply" lay-filter="CommonReply">
<option value="">请选择常用回复</option>
{foreach $common_reply_list as $reply}
<option value="{$reply.content}">{$reply.title}</option>
{/foreach}
</select>
<textarea name="content" placeholder="请输入给用户反馈的内容" class="layui-textarea" lay-verify="required"></textarea>
<div class="layui-form-mid layui-word-aux">给用户反馈的内容，会发送给用户，请谨慎填写</div>
</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">积分奖励</label>
<label class="layui-form-label label-required">积分奖励</label>
<div class="layui-input-block">
<input value="0" name="point_aware" type="number" min="0" step="1" placeholder="请输入积分奖励" class="layui-input layui-input-number" lay-verify="required">
</div>
@ -214,6 +245,9 @@
break;
}
});
form.on('select(CommonReply)', function (data) {
$("textarea[name='content']").val(data.value)
});
form.on('submit(submit)', function (data) {
const field = data.field
const _type = field._type