常用回复和直接回复功能

plugs/think-plugs-ticket/src/controller/CommonReply.php

@@ -0,0 +1,97 @@
+<?php
+
+namespace plugin\ticket\controller;
+
+use plugin\ticket\model\TicketCommonReply;
+use think\admin\Controller;
+use think\admin\helper\QueryHelper;
+
+/**
+ * 常用回复管理
+ */
+class CommonReply extends Controller
+{
+    /**
+     * 常用回复列表
+     * @auth true
+     * @menu true
+     * @return void
+     * @throws \think\db\exception\DataNotFoundException
+     * @throws \think\db\exception\DbException
+     * @throws \think\db\exception\ModelNotFoundException
+     */
+    public function index()
+    {
+        $this->title = '常用回复列表';
+        TicketCommonReply::mQuery()->layTable(function () {
+        }, function (QueryHelper $query) {
+            $query->like(['title#keyword'])
+                ->dateBetween(['create_at'])
+                ->equal(['status']);
+            $query->append(['status_text']);
+        });
+    }
+
+    /**
+     * 添加常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function add()
+    {
+        $this->title = '添加常用回复';
+        TicketCommonReply::mForm('form');
+    }
+
+    /**
+     * 编辑常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function edit()
+    {
+        $this->title = '编辑常用回复';
+        TicketCommonReply::mForm('form');
+    }
+
+    /**
+     * 删除常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function remove()
+    {
+        TicketCommonReply::mDelete();
+    }
+
+    /**
+     * 启用常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function enable()
+    {
+        $this->_applyFormToken();
+        ['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
+        TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 1]);
+        $this->success('启用成功！');
+    }
+
+    /**
+     * 禁用常用回复
+     * @auth true
+     * @menu true
+     * @return void
+     */
+    public function disable()
+    {
+        $this->_applyFormToken();
+        ['id' => $id] = $this->_vali(['id.require' => '请指定常用回复ID！']);
+        TicketCommonReply::mk()->where(['id' => $id])->update(['status' => 0]);
+        $this->success('禁用成功！');
+    }
+}

plugs/think-plugs-ticket/src/controller/UserShare.php

@@ -3,6 +3,7 @@
 namespace plugin\ticket\controller;
 
 use plugin\points_mall\service\UserPointService;
+use plugin\ticket\model\TicketCommonReply;
 use plugin\ticket\model\TicketTicket;
 use plugin\ticket\model\TicketType;
 use plugin\ticket\model\TicketUserShare;
@@ -59,6 +60,7 @@ class UserShare extends Controller
         }
         $this->type_list = TicketType::getList();
         $this->user_list = SystemUser::query()->select();
+        $this->common_reply_list = TicketCommonReply::query()->scope(['avail'])->select();
         $this->fetch('detail');
     }
 
@@ -75,6 +77,7 @@ class UserShare extends Controller
         if ($userShare->isEmpty()) $this->error('用户随手拍不存在！');
         if ($userShare->status !== 0) $this->error('用户随手拍已处理！');
         $ticket_id = null;
+        $result = "已形成工单交由专人处理";
         switch ($basic_data['_type']) {
             case 'new':
                 $data = $this->_vali([
@@ -112,6 +115,9 @@ class UserShare extends Controller
                 $ticket->source = $userShare;
                 $ticket->save();
                 break;
+            case 'skip':
+                $result = "已处理完毕";
+                break;
             default:
                 $this->error('参数错误');
         }
@@ -121,6 +127,12 @@ class UserShare extends Controller
         UserPointService::addUserPoint($userShare->user_id, $basic_data['point_aware'], '用户随手拍奖励积分');
         $userShare->status = 1;
         $userShare->save();
+        $adminInfo = $this->request->session('user');
+        $userShare->logs()->save([
+            'op_name' => $adminInfo["username"],
+            'content' => $basic_data['content'],
+            'result' => $result,
+        ]);
         $this->success('处理成功！');
     }
 }