常用回复和直接回复功能

plugs/think-plugs-ticket/src/model/TicketCommonReply.php

@@ -0,0 +1,23 @@
+<?php
+
+namespace plugin\ticket\model;
+
+use think\admin\Model;
+
+class TicketCommonReply extends Model
+{
+    protected $table = 'ticket_common_reply';
+    protected $autoWriteTimestamp = true;
+    protected $createTime = 'create_at';
+    protected $updateTime = 'update_at';
+
+    public function getStatusTextAttr($value, $data)
+    {
+        return $data['status'] ? '启用' : '禁用';
+    }
+
+    public function scopeAvail($query)
+    {
+        return $query->where('status', '=', 1);
+    }
+}

plugs/think-plugs-ticket/src/model/TicketUserShare.php

@@ -31,4 +31,9 @@ class TicketUserShare extends Model
     {
         return $this->belongsTo(TicketTicket::class, 'linked_ticket_id', 'id');
     }
+
+    public function logs()
+    {
+        return $this->hasMany(TicketUserShareLog::class, 'us_id', 'id');
+    }
 }

plugs/think-plugs-ticket/src/model/TicketUserShareLog.php

@@ -0,0 +1,21 @@
+<?php
+
+namespace plugin\ticket\model;
+
+use think\admin\Model;
+
+class TicketUserShareLog extends Model
+{
+    protected $table = 'ticket_user_share_log';
+    protected $append = ['op_name_with_result'];
+
+    public function getOpNameWithResultAttr($value, $data)
+    {
+        return $data['op_name'] . ($data['result'] ? " - {$data['result']}" : '');
+    }
+
+    public function userShare()
+    {
+        return $this->belongsTo(TicketUserShare::class, 'us_id', 'id');
+    }
+}